Upcoming Events
Know Before You Go
We can’t wait to see you at USANA Amphitheatre! Here’s what to expect when you visit us. *Keep an eye on our website and social media handles, as guidelines are subject to change.
Fan Guidelines
To reduce contact with guest belongings and for security reasons, no outside Lawn Chairs and stadium seats will be allowed into the building. Lawn Chairs will be available for rental for guests on the Lawn (see our upgrades tab for details).
Items ALLOWED to be brought into the venue:
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).
- Cameras – nonprofessional only, no detachable lenses
- Factory Sealed Water Bottle - up to one gallon per person or empty bottle to fill inside. NO metal, aluminum, glass or camelback containers (ex: NO Stanley or Hydroflask). *Please note, water refill stations are located next to the main gate restrooms & by the south plaza men's restroom.
- Blankets
- Personal fans & misters (has to be empty going into the venue).
- Non aerosol sunscreen
- Personal sized blankets
Items NOT ALLOWED to be brought into venue include, but not limited to:
- Weapons of any kind
- Alcohol, cans and bottles
- Illegal drugs/ substances
- Glass and metal containers
- Hard sided/ large coolers
- Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs. Please see our clear bag policy for bag entry requirements.
- Laser pens or pointers
- Lawn Chairs or Stadium Seats
- Large fashion chains
- Animals not autohorized under the Americans with Disabilities Act or relevant state and local laws
- Fireworks, fire-starters, and open flames
- Outside food
- Audio recording equipment, noise-making devices
- Skateboards, rollerblades, hover-boards, scooters, bicycles, and other personal motorized and non-motorized vehicles
- Signs or banners – nothing over 8.5x11 (standard sheet of paper)
- Umbrellas
- iPads, laptops, GoPros, selfie sticks
- Professional cameras, including professional camera equipment (e.g. camera stand, lenses)
- Strollers or carseats
- Unauthorized solicition or marketing materials (e.g., handbills, flyers, stickers)
- All inflatable items
- Any item deemed to be dangerous by the Venue General Manager or Law Enforcement Officer
Cashless Payments
All points of sale will only accept major credit, debit or mobile payment options (such as Apple Pay or Google Pay).
Mobile Ticketing
All events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print (for previously scheduled shows where you selected print at home or mail, your tickets will be honored accordingly).
You have two options to access your tickets:
1. Add tickets to your mobile wallet by downloading the Live Nation App.
- Click My Tickets and select your upcoming show.
- Add the ticket(s) to your phone's wallet and you're done!
- Present your mobile ticket(s) at entry
2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.
- On your mobile phone, visit livenation.com in your web browser and select My Tickets.
- Sign in and select your desired order.
- Add the ticket(s) to your phone's wallet and you're done!
- Present your mobile ticket(s) at entry.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Additional Tips:
Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.
- Using the Live Nation App or your phone's web browser, sign in to your account.
- Select the desired order and tap Transfer Tickets (event eligibility may vary).
- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.
Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!
Box Office, Main Parking Lot, Premium Parking & Rideshare Drop off/ Pick Up: 5150 Upper Ridge Rd, West Valley City, UT 84118
Gold Parking: 5174 South Westridge Blvd, West Valley City, UT 84118
VIP/ Box Seats Parking: 5150 South Westridge Blvd, West Valley City, UT 84118
The box office is located by the main entrance on the west side of the venue. The box office at USANA Amphitheatre is open day-of-show only beginning at noon and will remain open until the main act has taken the stage. If you’d like to purchase tickets in advance, please visit us at www.livenation.com. We look forward to seeing you at our next show at USANA Amphitheatre.
Join our team for our 2023 season!
Apply now at LiveNation.com/careers + search "Utah"
USANA Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the ADA logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Let the parking staff know that you need accessible parking and they will direct you to this lot. You will need a visible accessible placard in order to park in this lot, but please be advised that our ADA parking is limited. If you do not absolutely need accessible parking, please park in the general lots. We have ADA parking in both our VIP/ Box Lot & next to the box office.
- Unexpected Needs-if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion. Day of show, please enter the venue with your original tickets & head to the back of the box office. If we have space available we will do our best to accommodate you day of show.
- Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (801) 355-5522 or email UsanaAmphitheatre@LiveNation.com to arrange for an interpreter for your visit.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are ADA accessible.
FAQs
Does the venue have administrative hours of operation?
Generally, our Admin Hours are from 9:00 AM - 3:00 PM.
What are your bag policies for entry?
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Please note that we we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")
What accommodations exist for guests with disabilities?
USANA Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the ADA logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Let the parking staff know that you need accessible parking and they will direct you to this lot. You will need a visible accessible placard in order to park in this lot, but please be advised that our ADA parking is limited. If you do not absolutely need accessible parking, please park in the general lots. We have ADA parking in both our VIP/ Box Lot & next to the box office.
- Unexpected Needs-if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion. Day of show, please enter the venue with your original tickets & head to the back of the box office. If we have space available we will do our best to accommodate you day of show.
- Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (801) 355-5522 to arrange for an interpreter for your visit.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are ADA accessible.
Do you have a 'Lost & Found' at the venue?
If you had so much fun that you lost something during your time with us, please click HERE! All items will be donated 30 days after they were found.
What are my parking options at the venue?
Box/ Season Pass Parking
Box parking is located at 5150 South Westridge Blvd, West Valley City, UT 84118. Guests must have a pass or be on the parking list to access this lot.
Carpool Parking Area
The carpool parking area is located close to the box office in Lot 1. You must have four (4) people in your car to enter the lot.
General Parking
For General Parking use 5150 S Upper Ridge Road for your GPS and follow sign and staff direction once onsite.
Gold Lot
Gold Lot Parking is available for every event, which guarantees you out of the parking lot within 30 minutes of when house lights are turned on. This can be purchased prior to the show by clicking the "upgrades" tab or on site at the venue, while supplies last. Gold Lot Parking is located at 5174 South Westridge Blvd, West Valley City, UT 84118.
Premium Parking Lot
The Premium Parking Lot is located in front of the box office. You can purchase a Premium Parking pass by clicking the "upgrades" tab or you can purchase day of show, while supplies last. Premier Parking does not guarantee early exit out of the parking lot.
Will there be traffic on my way into or out of the venue?
Traffic is controlled by local law enforcement. We strongly recommend early arrival and carpooling when possible. We also strong encourage using rideshare when possible. Please check local traffic reports for real time updates.
Where can my Uber/ Lyft pick me up?
Rideshare pick-up/drop-off is located in the Highlander Lot
How can I contact the venue?
Venue Phone number – (801) 355-5522
Venue Email – usanaamphitheatre@livenation.com
Venue Address- 5150 Upper Ridge Rd, West Valley City, UT 84118
Can I bring a service animal?
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
What are your alcohol policies?
USANA Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.
Where can I get all-access passes?
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Who do I contact for automobile assistance?
If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider.
Can I bring banners or signs to into the venue?
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Can I bring a camera to the show?
SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Can I camp at the venue?
The venue does not allow camping or overnight parking of any kind.
What happens if my show cancels?
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Is my cell phone permitted at my show?
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Are children permitted?
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Are firearms permitted?
USANA Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Do you have food and drinks at the venue?
USANA Amphitheatre offers a wide variety of concession options through the venue. Concessions are located throughout the venue.
What methods of payment are allowed inside?
All points of sale will only accept credit, debit and mobile pay. In the event you are not carrying a credit or debit card, staff will be available on-site to exchange cash for card, dollar for dollar, without any service fees.
Can I bring my own water into the venue?
Guests are permitted to bring in One (1) factory sealed or empty bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Metal/ Aluminum/ Glass bottles are not allowed. Camelbacks are not permitted.
Water fountains are located near bathrooms on both north and south plazas.
Where can I drop someone off for a concert?
Drop off areas are located at the Highlander Lot. Please let the parking staff know that you are dropping someone off and they will direct you to the appropriate location. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
How do you handle emergencies?
In the event of an emergency while on site- USANA Amphitheatre has trained paramedics to assist with any medical issues. First aid is located in the south plaza, next to the red concessions building, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our socials for the latest developments on event days:
Where do I enter the venue?
The Main and South Gates are available for use regardless of the ticket type. There is one Fast Lane entrance located at both the Main and South Gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the VIP Gate on the east side of the venue. All guests using this gate must be VIP clients and have the appropriate ticket.
What events are coming to USANA Amphitheatre?
A complete listing of events can be found under the "events" tab or HERE
Can you get some fan mail to a band?
USANA Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Is there a way to get into the venue earlier, or skip the line?
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes provide a designated line and entry before the general public. The Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.
What time do you open the gates?
Gate times vary, but are usually 90 mins prior to show time. Please check the specific event page as these times are subject to change. Parking lots will generally open around noon. Please do not attempt to enter the parking lot any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Do you accommodate groups?
USANA Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (801) 355-5522. The Premium Seating Dept. sells all boxes at the venue that can accommodate larger parties than the standard ticket limit.
How should guests behave at a concert?
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Can you provide hearing assistance?
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (801) 355-5522 to arrange for an interpreter for your visit.
Can I rent a lawn chair at the venue?
Lawn chairs are available for rent inside the venue at the lawn chair stands at the top of the lawn. You can pre-reserve your lawn chair by clicking the "upgrades" tab.
What policies exist for lawn seating?
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. We do offer a limited number of reserved seating on the lawn for select shows. These "reserved lawn" tickets may be purchased in advance at www.livenation.com.
What can I do if my tickets were lost or stolen?
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.
Where can I direct press/media requests?
Any media inquiries need to be directed to usanaamphitheatre@livenation.com or for press passes please use livenation.com/pressrequests.
Where can I go for medical assistance?
First Aid is located in the south plaza on the east side of the red concession building. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the First Aid office and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Where can I buy artist merchandise at my show?
Merchandise will be available for all concerts at our Merchandise booths located on north and south plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Where can I park my motorcycle?
Motorcycles can park in our main parking lot. There is no additional fee for motorcycle parking.
Can I park my vehicle overnight?
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners’ expense.
Is police assistance available?
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
Do you have VIP Seating or other amenities?
If you are interested in purchasing box seats or season seats, please contact our PSS department at (801) 355-5522. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Can I host a private event at USANA Amphitheatre?
Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please click here.
If I leave the venue, can I come back in?
Re-Entry is not permitted at USANA Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.
Do you recycle?
USANA Amphitheatre participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.
Where are restrooms located?
We have restrooms in the north and south plaza
Can I sell my extra tickets out front?
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Does the venue have security?
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines
What security procedures should I expect when entering?
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Where can I smoke or vape?
Smoking is permitted in the plazas only, however, if guests around you are complaining we will ask you to move. We appreciate your cooperation.
Can I leave materials around about my company, or sponsor the venue?
All sponsorship inquiries should be directed to our office- please call (801) 355-5522 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Can I bring a stroller?
Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
What are your tailgating policies?
Tailgating is not permitted.
Can I record the show that I'm attending?
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Can I bring an umbrella?
Umbrellas are never permitted in the venue.
I've got my ticket. Is there anything else I should buy to make my show great?
A variety of upgrades are available in advance through www.livenation.com.
Do you have a VIP Club? Where is the VIP Club?
Our VIP Club is located in the north plaza and is exclusive to our Premium Seat clients. If you are interested in VIP ammenities please call (801) 355-5522.
What happens in the event of inclement weather?
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Can you provide will-call information?
Will call tickets are available for pickup at the box office located by the main entrance on the west side of the venue. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
Where is USANA Amphitheatre?
5150 Upper Ridge Rd, West Valley City, UT 84118
Experience the premium lifestyle with Season Tickets: amazing seats, premium parking, VIP Club access, and personalized service can all be yours. Whether you’re looking for an unforgettable outing with friends or family, new ways to entertain clients or reward your team at the office, we have a season ticket package that will exceed your expectations and make your concert experience extraordinary.
Benefits Include:
- Premium Concert Seats
- VIP Parking (closest to the venue)
- VIP Club Access
- Private Venue Entrance
- Private Restrooms
- Dedicated customer service staff
Don’t miss your chance to become a Season Ticket holder!
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