Question 1

Where is USANA Amphitheatre?

Accepted Answer

5150 Upper Ridge Rd, West Valley City, UT 84118

Question 2

Does the venue have administrative hours of operation?

Accepted Answer

Generally, our Admin Hours are from 9:00 AM - 3:00 PM.

Question 3

What are your alcohol policies?

Accepted Answer

USANA Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.

Question 4

Where can I get all-access passes?

Accepted Answer

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 5

Can I bring a service animal?

Accepted Answer

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 6

Who do I contact for automobile assistance?

Accepted Answer

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider.

Question 7

What are your bag policies for entry?

Accepted Answer

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Please note that we we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")

Question 8

Can I bring banners or signs to into the venue?

Accepted Answer

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 9

Can I bring a camera to the show?

Accepted Answer

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 10

Can I camp at the venue?

Accepted Answer

The venue does not allow camping or overnight parking of any kind.

Question 11

What happens if my show cancels?

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Question 12

Is my cell phone permitted at my show?

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 13

Are children permitted?

Accepted Answer

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Question 14

Are firearms permitted?

Accepted Answer

USANA Amphitheatre does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 15

Do you have food and drinks at the venue?

Accepted Answer

USANA Amphitheatre offers a wide variety of concession options through the venue. Concessions are located throughout the venue.

Question 16

How can I contact the venue?

Accepted Answer

Venue Phone number &ndash; (801) 355-5522
Venue Email &ndash; usanaamphitheatre@livenation.com
Venue Address- 5150 Upper Ridge Rd, West Valley City, UT 84118

Question 17

What methods of payment are allowed inside?

Accepted Answer

All points of sale will only accept credit, debit and mobile pay. In the event you are not carrying a credit or debit card, staff will be available on-site to exchange cash for card, dollar for dollar, without any service fees.

Question 18

Can I bring my own water into the venue?

Accepted Answer

Guests are permitted to bring in One (1) factory sealed or empty bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Metal/ Aluminum/ Glass bottles are not allowed.  Camelbacks are not permitted.
Water fountains are located near bathrooms on both north and south plazas.

Question 19

Where can I drop someone off for a concert?

Accepted Answer

Drop off areas are located at LOT 6A. Please let the parking staff know that you are dropping someone off and they will direct you to the appropriate location. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Question 20

How do you handle emergencies?

Accepted Answer

In the event of an emergency while on site- USANA Amphitheatre has trained paramedics to assist with any medical issues. First aid is located in the south plaza, next to the red concessions building, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our socials for the latest developments on event days: 
www.facebook.com/usanaamp
www.instagram.com/usanaamp
www.twitter.com/usanaamp

Question 21

Where do I enter the venue?

Accepted Answer

The Main and South Gates are available for use regardless of the ticket type. There is one Fast Lane entrance located at both the Main and South Gates.  You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the VIP Gate on the east side of the venue. All guests using this gate must be VIP clients and have the appropriate ticket.

Question 22

What events are coming to USANA Amphitheatre?

Accepted Answer

A complete listing of events can be found under the "events" tab or HERE

Question 23

Can you get some fan mail to a band?

Accepted Answer

USANA Amphitheatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 24

Is there a way to get into the venue earlier, or skip the line?

Accepted Answer

For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes provide a designated line and entry before the general public. The Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.

Question 25

What time do you open the gates?

Accepted Answer

Gate times vary, but are usually 90 mins prior to show time. Please check the specific event page as these times are subject to change. Parking lots will generally open around noon. Please do not attempt to enter the parking lot any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 26

Do you accommodate groups?

Accepted Answer

USANA Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (801) 355-5522. The Premium Seating Dept. sells all boxes at the venue that can accommodate larger parties than the standard ticket limit.

Question 27

How should guests behave at a concert?

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.

Question 28

What accommodations exist for guests with disabilities?

Accepted Answer

USANA Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the ADA logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking- Let the parking staff know that you need accessible parking and they will direct you to this lot. You will need a visible accessible placard in order to park in this lot, but please be advised that our ADA parking is limited. If you do not absolutely need accessible parking, please park in the general lots. 
Unexpected Needs-if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (801) 355-5522 to arrange for an interpreter for your visit.
Accommodations- all venue bathrooms, concession stands, and merchandise stands are ADA accessible.

Question 29

Can you provide hearing assistance?

Accepted Answer

Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (801) 355-5522 to arrange for an interpreter for your visit.

Question 30

Can I rent a lawn chair at the venue?

Accepted Answer

Lawn chairs are available for rent inside the venue at the lawn chair stands at the top of the lawn. You can pre-reserve your lawn chair by clicking the "upgrades" tab.

Question 31

What policies exist for lawn seating?

Accepted Answer

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. We do offer a limited number of reserved seating on the lawn for select shows. These "reserved lawn" tickets may be purchased in advance at www.livenation.com.

Question 32

Do you have a 'Lost & Found' at the venue?

Accepted Answer

If you had so much fun that you lost something during your time with us, please click HERE! All items will be donated 30 days after they were found.

Question 33

What can I do if my tickets were lost or stolen?

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.

Question 34

Where can I direct press/media requests?

Accepted Answer

Any media inquiries need to be directed to usanaamphitheatre@livenation.com or for press passes please use livenation.com/pressrequests.

Question 35

Where can I go for medical assistance?

Accepted Answer

First Aid is located in the south plaza on the east side of the red concession building. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the First Aid office and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 36

Where can I buy artist merchandise at my show?

Accepted Answer

Merchandise will be available for all concerts at our Merchandise booths located on north and south plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 37

Where can I park my motorcycle?

Accepted Answer

Motorcycles can park in our main parking lot. There is no additional fee for motorcycle parking.

Question 38

Can I park my vehicle overnight?

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners&rsquo; expense.

Question 39

What are my parking options at the venue?

Accepted Answer

Box/ Season Pass Parking
Box parking is located at 5150 South Westridge Blvd, West Valley City, UT 84118. Guests must have a pass or be on the parking list to access this lot.
Carpool Parking Area
The carpool parking area is located close to the box office in Lot 1.  You must have four (4) people in your car to enter the lot.
General Parking
For General Parking use 5150 S Upper Ridge Road for your GPS and follow sign and staff direction once onsite. 
Gold Lot
Gold Lot Parking is available for every event, which guarantees you out of the parking lot within 30 minutes of when house lights are turned on. This can be purchased prior to the show by clicking the "upgrades" tab or on site at the venue, while supplies last. Gold Lot Parking is located at 5174 South Westridge Blvd, West Valley City, UT 84118.
Premium Parking Lot
The Premium Parking Lot is located in front of the box office. You can purchase a Premium Parking pass by clicking the "upgrades" tab or you can purchase day of show, while supplies last. Premier Parking does not guarantee early exit out of the parking lot.

Question 40

Is police assistance available?

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 41

Do you have VIP Seating or other amenities?

Accepted Answer

If you are interested in purchasing box seats or season seats, please contact our PSS department at (801) 355-5522. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 42

Can I host a private event at USANA Amphitheatre?

Accepted Answer

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please click here.

Question 43

If I leave the venue, can I come back in?

Accepted Answer

Re-Entry is not permitted at USANA Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 44

Do you recycle?

Accepted Answer

USANA Amphitheatre participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.

Question 45

Where are restrooms located?

Accepted Answer

We have restrooms in the north and south plaza

Question 46

Where can my Uber/ Lyft pick me up?

Accepted Answer

Rideshare pick-up/drop-off is located in LOT 6A

Question 47

Can I sell my extra tickets out front?

Accepted Answer

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 48

Does the venue have security?

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines: https://www.livenation.com/venueguidelines

Question 49

What security procedures should I expect when entering?

Accepted Answer

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please ask to speak with a supervisor or one of our medical personnel and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 50

Where can I smoke or vape?

Accepted Answer

Smoking is permitted in the plazas only, however, if guests around you are complaining we will ask you to move. We appreciate your cooperation.

Question 51

Can I leave materials around about my company, or sponsor the venue?

Accepted Answer

All sponsorship inquiries should be directed to our office- please call (801) 355-5522 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 52

Can I bring a stroller?

Accepted Answer

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

Question 53

What are your tailgating policies?

Accepted Answer

Tailgating is not permitted.

Question 54

Can I record the show that I'm attending?

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 55

Will there be traffic on my way into or out of the venue?

Accepted Answer

Traffic is controlled by local law enforcement and the venue. We strongly recommend early arrival and carpooling when possible. Please check local traffic reports for real time updates.

Question 56

Can I bring an umbrella?

Accepted Answer

Umbrellas are never permitted in the venue.

Question 57

I've got my ticket. Is there anything else I should buy to make my show great?

Accepted Answer

A variety of upgrades are available in advance through www.livenation.com.

Question 58

Do you have a VIP Club? Where is the VIP Club?

Accepted Answer

Our VIP Club is located in the north plaza and is exclusive to our Premium Seat clients. If you are interested in VIP ammenities please call (801) 355-5522.

Question 59

What happens in the event of inclement weather?

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
www.facebook.com/usanaamp
www.instagram.com/usanaamp
www.twitter.com/usanaamp
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 60

Can you provide will-call information?

Accepted Answer

Will call tickets are available for pickup at the box office located by the main entrance on the west side of the venue. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

USANA Amphitheatre

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