Question 1

Taping

Accepted Answer

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Question 2

Taxis

Accepted Answer

215-Get-A-Cab
215-535-6700

Question 3

Traffic

Accepted Answer

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
https://www.facebook.com/TheMetPhilly/

Question 4

Umbrellas

Accepted Answer

Small Tote Umbrellas are permitted.

Question 5

Upgrades

Accepted Answer

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

Question 6

VIP Club

Accepted Answer

Please call (610)-784-5426 for information.

Question 7

VIP Parking

Accepted Answer

The VIP lots are located directly across from the venue on the north facing side of Broad Street. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Question 8

Weather

Accepted Answer

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.
https://www.facebook.com/TheMetPhilly/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Question 9

Will Call

Accepted Answer

Will call tickets are available for pickup at the box office located inside the lobby of the venue. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Question 10

Address

Accepted Answer

Physical Adress - 858 North Broad Street, Philadelphia, PA 19130

Question 11

Alcohol

Accepted Answer

The Met Philadelphia offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Drivers License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

Question 12

All Access Passes

Accepted Answer

All Access Passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP Packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Question 13

Animals- Service

Accepted Answer

Service Animals are permitted inside the venue during events. Only registered working animals are permitted.

Question 14

ATMs

Accepted Answer

We have an ATM on site.

Question 15

Automobile Assistance

Accepted Answer

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. The Met Philadelphia does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Question 16

Bag Inspections

Accepted Answer

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Question 17

Banners and Signs

Accepted Answer

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Question 18

Bicycle Parking

Accepted Answer

Bike racks are located between TBD. All bikes must be removed by the end of the event. The Met Philadelphia is not responsible for lost or stolen bicycles.

Question 19

Box Office

Accepted Answer

The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets.
The box office is open Monday &ndash; Friday from 12pm &ndash; 5pm ET on show days.
On show days, the box office will open 2 hours prior to door time.
There is an $8 fee per ticket at the box office.
Phone Number:(215) 309-0112
Cash, MasterCard, Visa, Discover & American Express payment accepted.
All tickets can also be purchased via LiveNation.com or over the phone &ndash; 1 (800) 745-3000
You can also purchase Met Philly tickets at the Fillmore or TLA box offices.

Question 20

Camera Policy

Accepted Answer

Subject To Change - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Question 21

Cancellation Policy

Accepted Answer

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. Follow us on socials for real-time updates.

Question 22

Cell Phones

Accepted Answer

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Question 23

Children

Accepted Answer

Most events are all ages. Any age restrictions would be listed on the venue and/or ticketmaster event page.

Question 24

Conceal and Carry

Accepted Answer

The Met Philadelphia does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Question 25

Contact Info

Accepted Answer

Address: 858 North Broad Street, Philadelphia, PA 19130
Phone Number: (215) 309-0112
Emails:
For general venue inquiries, please email: info@themetphilly.com
For sponsorship opportunities, please email: sponsorship@themetphilly.com
For season seat inquiries, please contact: seasonseats@themetphilly.com
For corporate & private event rentals, please contact: privateevents@themetphilly.com

Question 26

Credit / Debit Cards

Accepted Answer

All main concession stands take Visa/ MasterCard/ Discover and American Express. Smaller stands and portable concessions may be cash only. ATMs will be accessible in various locations inside The Met Philadelphia. All merchandise stands take all major credit cards.

Question 27

Designated Driver

Accepted Answer

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth.

Question 28

Door Times

Accepted Answer

Parking lots will generally open at 5PM. Gate times vary, but are usually 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Question 29

Drinking Water

Accepted Answer

Guests are permitted to bring in One (1) factory sealed bottle of water up to one liter in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located near the stairs in the Lobby and on the Mezzanine level near the elevator.

Question 30

Drop Offs

Accepted Answer

Drop off areas are located on Broad Street next to the venue.

Question 31

Emergency

Accepted Answer

In the event of an emergency while on site - The Met Philadelphia has trained paramedics to assist with any medical issues. First aid is located in the lobby of the venue, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days -Facebook.com/TheMetPhilly.

Question 32

Employment Opportunities

Accepted Answer

The venue begins hiring in early September. If you are interested in working for the venue please email jobs@themetphilly.com

Question 33

Entrance

Accepted Answer

The main entrance to the facility is located on Poplar Street. The Premium Ticket entrance is located on Broad Street. All guests using this entrance must have the appropriate VIP level tickets.

Question 34

Event Listing

Accepted Answer

A complete listing of events can be found at TheMetPhilly.com

Question 35

Fan Assistance

Accepted Answer

If you need assistance while at an event, please visit our guest services areas located in the lobby near the box office.

Question 36

Fan Mail

Accepted Answer

The Met Philadelphia will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist&rsquo;s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Question 37

Group Ticket Sales

Accepted Answer

The Met Philadelphia does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (610)-784-5426. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Question 38

Guest Conduct

Accepted Answer

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.

Question 39

Guests with Disabilities

Accepted Answer

The Met Philadelphia strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing - ADA tickets can be purchased online via LiveNation.com. You do not need to call the box office to place an order as all of our accessible tickets are available online. Look for the ADA icon on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Day of Show Parking - Accessible Parking is located in the closest available parking lot to the venue. Let the parking staff know that you need accessible parking and they will direct you to this lot. Fans who require accessible parking may also be dropped off right in front of the venue on Poplar Street. If you do not absolutely need accessible parking, please park in the general lots.
Accessible Stations - if you have questions or need assistance, we will have a table staffed with customer service employees to help answer questions related to seating or other accommodations.
Unexpected Needs - if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through LiveNation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.

Question 40

Hearing Assistance

Accepted Answer

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require an interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (215) 309-0112.

Question 41

Items ALLOWED to be brought in to venue:

Accepted Answer

Average size bags/back packs
Cameras &ndash; nonprofessional only, no detachable lenses
Water &ndash; up to 1 liter in a factory sealed or empty bottle
Over the Counter Medication - must be factory sealed
Prescription Medication - the name on the label must match your ID
Cigarettes, Lighters & Electronic Cigarettes - smoking allowed in designated areas only
Signs - up to 8.5 x 11 inches in size

Question 42

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Accepted Answer

Weapons of Any Kind
Outside Alcohol
Illegal Drugs/Substances
Glass Containers
Cans
Hard sided/large coolers
Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
Laser pointers Animals (except service animals)
Fireworks Selfie Sticks
Signs larger than 8.5 x 11 inches
Professional Cameras
Wallet Chains

Question 43

Lost or Stolen Tickets

Accepted Answer

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Question 44

Maps and Directions

Accepted Answer

Insert 858 North Broad Street, Philadelphia, PA 19130 in any GPS system. 
Approximately 2 blocks south of the Girard Street Station on the Broad Street Line, approximately 3 blocks north of Fairmont Station on the Broad Street Line. 
Bus 4 and 16 Poplar and Broad Street stop. 
2 blocks south of Girard and Broad Street stop on the 15 Trolley.

Question 45

Media Relations / Press Passes

Accepted Answer

Any media inquiries need to be directed to Press@TheMetPhilly.com

Question 46

Medical Assistance

Accepted Answer

First Aid is located in the venue lobby. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the lobby and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Question 47

Merchandise

Accepted Answer

Merchandise will be available for all concerts at our Concert Gear booths located in the lobby. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Question 48

Overnight Parking

Accepted Answer

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Question 49

Parking

Accepted Answer

For parking info, please visit our Parking + Travel page.

Question 50

Police Assistance

Accepted Answer

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Question 51

Premier Parking

Accepted Answer

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via LiveNation.com or on site at the venue. Premier Parking is located directly across the street on the North facing side of Broad Street. Premier Parking does not guarantee early exit out of the parking lot.

Question 52

Premium / VIP Seating

Accepted Answer

If you are interested in purchasing season seats, or club access for the season, please contact our PSS department at (610)784-5426. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Question 53

Public Transportation

Accepted Answer

Approximately 2 blocks south of the Girard Street Station on the Broad Street Line, approximately 3 blocks north of Fairmont Station on the Broad Street Line. Bus 4 and 16 Poplar and Broad Street stop. 2 blocks south of Girard and Broad street stop on the 15 Trolley.

Question 54

Re-Entry

Accepted Answer

Re-Entry is not permitted at The Met Philadelphia. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Question 55

Recycling

Accepted Answer

The Met Philadelphia participates in a venue wide recycling program. You will find  recycling bins located thoughout the venue. Please recycle where possible.

Question 56

Restrooms

Accepted Answer

Restrooms are located on every level of the facility toward the rear of the audience.

Question 57

Scalping Tickets

Accepted Answer

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.

Question 58

Security

Accepted Answer

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue&rsquo;s guidelines:
https://www.livenation.com/venueguidelines

Question 59

Security Procedures

Accepted Answer

When coming through the doors, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the lobby and they will give you an alternative to our medical detectors. More information can be found here https://www.livenation.com/venueguidelines/

Question 60

Smoking

Accepted Answer

There is no smoking in the venue.

Question 61

Sponsorship / Hand Outs

Accepted Answer

All sponsorship inquiries should be directed to our office- please email: sponsorship@TheMetPhilly.com please call (610)-227-1165 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Question 62

Strollers

Accepted Answer

Strollers are not permitted inside The Met Philadelphia.