Q: What is the bag policy?

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 1

What is the contact information for The Fillmore and The Underground?

Accepted Answer

Phone Number - (980) 266-6460
Email Address - FillmoreCLT.info@livenation.com
Physical & Mailing Address - 820 Hamilton Street, Charlotte, NC 28206

Question 2

What is the bag policy?

Accepted Answer

Bags up to 12&rdquo; x 6&rdquo; x 12&rdquo; are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Question 3

How old do you have to be to attend a show?

Accepted Answer

Unless otherwise noted, most shows are all ages. Age restricted shows will be notated under 'More Info' when purchasing tickets on LiveNation.com. All patrons regardless of age must have a ticket to enter the facility. 18+ or 21+ shows will require a valid ID.

Question 4

Where should I park?

Accepted Answer

The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.

Question 5

What can I bring to the show?

Accepted Answer

Do bring yourself, your ticket, your friends, and your photo I.D.

Question 6

What is NOT allowed into the venue?

Accepted Answer

Items NOT Allowed in the Venue (include but not limited to):

Weapons
Bags over 12&rdquo; x 6&rdquo; x 12&rdquo; 
Alcohol
Drugs
Professional Cameras
Pet
Laser pointers
Light up whips
Light up/flow toys
Glow sticks
Hula hoops
Skates
Wallet chains
Spiked jewelry or belts
Banners
Flyers
Beach balls
Full face covering masks
Frisbees
Fireworks

Question 7

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

Accepted Answer

The Artist dictates our night-to-night camera policy. We generally allow small, personal cameras into the venue. We do not allow professional (detachable lens) cameras into the venue. If you do bring this type of camera, you will be asked to take it back to your car. There are some artist's who restrict ALL cameras. Please call the venue on the day of show to see if you can bring your camera. Video taping is not allowed under any circumstances at any show. Any professional video equipment will be confiscated for the remainder of the event. Some artists allow and encourage audio taping at their shows (and have their own policies posted on their websites). We suggest you check on the band's official website/message board regarding their taping policies and call us on the day of the show to ensure you are allowed to tape before you bring all of your equipment down to the venue.

Question 8

Can I get something to eat and drink at the show?

Accepted Answer

Yes. We have an assortment of alcoholic and non-alcoholic beverages, as well as food items. The Fillmore Charlotte & The Underground offer a variety of alcoholic beverages to our guests who are of legal age. Guests must show valid photo identification to purchase these beverages and there is a maximum number of beverages a guest may purchase per any one time sale. The Fillmore Charlotte & The Underground have the right to decline sale of such beverages to a guest at any time.
Make sure to check out our Meal Packages under the Upgrades tab, which include a meal item, side, and non-alcoholic beverage. Available on a show-by-show basis.

Question 9

Can I smoke in the venue?

Accepted Answer

No. Smoking inside is prohibited by North Carolina State Law. We do have a patio located outside for patrons who wish to smoke.

Question 10

Do you have seats at The Fillmore Charlotte or The Underground?

Accepted Answer

Unless otherwise stated we do not have seats for shows as we are a General Admission/Standing Room only concert venue. That said, your tickets will have a seat number and a row number listed (for our internal tracking purposes), however they do not bind you to a certain spot in the venue. A small number of Premium Seats are generally available. For information visit our Premium Tickets Page.

Question 11

Do you have a dress code?

Accepted Answer

No specific dress code, but clothing and shoes are required. Style is totally up to you.

We do not allow full-face covering masks or full-face paint.

Question 12

Do you have a lost and found?

Accepted Answer

If you notice you are missing an item during a show check with any of our event staff at the front door at the end of the show. Any items turned into us at the end of a show are held in the Fillmore Administration Offices. Please call our office at (980) 266-6460 or email us at FillmoreCLT.info@livenation.com to see if we have your item.

Question 13

Do you have accessible seating?

Accepted Answer

Yes. After purchasing your General Admission tickets, please call the venue directly to set up a reservation for an accessible seating accommodation at 980-266-6460 or email FillmoreCLT.info@livenation.com.

Question 14

How do I host a private event at the Fillmore Charlotte?

Accepted Answer

Wedding receptions, high school proms, business events, holiday parties and more are just a little bit cooler inside the walls of The Fillmore Charlotte. Please visit our Special Events page for more information.

Question 15

My tickets are at will call, what do I need to bring to pick them up?

Accepted Answer

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

Question 16

Once I come into the venue, can I leave and come back?

Accepted Answer

We have a No Re-Entry policy. You may exit the venue for air or a cigarette if you exit to our smoking patios. At The Fillmore the smoking / outdoor area is located near the bathrooms. At The Underground they are located to the right of the stage while watching a show.

Question 17

The show I had tickets to was just cancelled - how do I get my money back?

Accepted Answer

If a show is cancelled due to unforeseen circumstances (artist illness for example) you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

Question 18

What is the Fast Lane Ticket?

Accepted Answer

The Fast Lane Ticket allows you entrance to the venue in a separate line from the general public. Please note Fast Lane Tickets do not grant access to The Fillmore Charlotte's VIP Club/VIP Private Bar/VIP Private Bathrooms. The Fast Lane Tickets are also NOT a ticket to a show - they are considered an amenity. Patrons who attempt to enter shows with just a Fast Lane ticket will not be allowed into the show without an actual event ticket.

Question 19

Where can I buy tickets to concerts at The Fillmore Charlotte & The Underground?

Accepted Answer

The most convenient way to purchase tickets is through www.LiveNation.com.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void. Ticket holders who purchase tickets from unauthorized sources may not receive important information pertaining to their show.

Question 20

I still have a question you didn't answer.

Accepted Answer

Please feel free to call us directly 980-266-6460 from Monday - Friday 8am - 4pm or email us at FillmoreCLT.info@livenation.com and we will be happy to answer any questions you have. We can also be reached on Twitter, or Instagram at FillmoreNC.

The Fillmore Charlotte

Upcoming Events

Welcome the The Fillmore Charlotte

FAQs

What is the contact information for The Fillmore and The Underground?

What is the bag policy?

How old do you have to be to attend a show?

Where should I park?

What can I bring to the show?

What is NOT allowed into the venue?

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

Can I get something to eat and drink at the show?

Can I smoke in the venue?

Do you have seats at The Fillmore Charlotte or The Underground?

Do you have a dress code?

Do you have a lost and found?

Do you have accessible seating?

How do I host a private event at the Fillmore Charlotte?

My tickets are at will call, what do I need to bring to pick them up?

Once I come into the venue, can I leave and come back?

The show I had tickets to was just cancelled - how do I get my money back?

What is the Fast Lane Ticket?

Where can I buy tickets to concerts at The Fillmore Charlotte & The Underground?

I still have a question you didn't answer.

Seat Map for The Fillmore Charlotte:

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Fillmore Charlotte

The Fillmore Charlotte

Upcoming Events.css-sxp795{margin-right:auto;margin-left:8px;display:none;}@media screen and (min-width: 996px){.css-sxp795{display:inline;}}.css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}

Welcome the The Fillmore Charlotte

FAQs

What is the contact information for The Fillmore and The Underground?

What is the bag policy?

How old do you have to be to attend a show?

Where should I park?

What can I bring to the show?

What is NOT allowed into the venue?

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

Can I get something to eat and drink at the show?

Can I smoke in the venue?

Do you have seats at The Fillmore Charlotte or The Underground?

Do you have a dress code?

Do you have a lost and found?

Do you have accessible seating?

How do I host a private event at the Fillmore Charlotte?

My tickets are at will call, what do I need to bring to pick them up?

Once I come into the venue, can I leave and come back?

The show I had tickets to was just cancelled - how do I get my money back?

What is the Fast Lane Ticket?

Where can I buy tickets to concerts at The Fillmore Charlotte & The Underground?

I still have a question you didn't answer.

Seat Map for The Fillmore Charlotte:

Legendary Venue, Epic Private Events!

Plan Your Event Today

Contact Our Special Events Sales Team

The Fillmore Charlotte

Upcoming Events