The Underground

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Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show. &nbsp;Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.

Entry Protocols

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12&rdquo; x 6&rdquo; x 12&rdquo; and/or small clutch bags (4.5&rdquo;x 6.5&rdquo;).&nbsp;
<img src="https://assets.livenationcdn.com/uploads/bagpolicy_2022fj_735w.jpg" alt="" width="735" height="413" />

Bag Policy

All events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not&nbsp;be emailed or available for print (for previously scheduled shows where you selected print at home or mail, your tickets will be honored accordingly).&nbsp;
You have two options to access your tickets:
1. Add tickets to your mobile wallet by downloading the <a href="https://www.livenation.com/mobile/" target="_blank" rel="noopener">Live Nation App</a>.&nbsp;
- Click My Tickets and select your upcoming show.
- Add the ticket(s) to your phone's wallet and you're done!
- Present your mobile ticket(s) at entry
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2. Add tickets to your mobile wallet by visiting <a href="https://concerts.livenation.com/member" target="_blank" rel="noopener">Live Nation on your mobile browser</a>.
- On your mobile phone, visit <a href="https://concerts.livenation.com/member" target="_blank" rel="noopener">livenation.com</a> in your web browser and select My Tickets.
- Sign in and select your desired order.
- Add the ticket(s) to your phone's wallet and you're done!
- Present your mobile ticket(s) at entry.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
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Additional Tips:
Purchase tickets for a group? Arriving separately? <a href="http://help.livenation.com/ticket-delivery/" target="_blank" rel="noopener">Transfer tickets</a> directly to friends and family using the <a href="https://www.livenation.com/mobile/" target="_blank" rel="noopener">Live Nation App</a>. To expedite entry, we recommend doing this prior to arriving at the event.
- Using the Live Nation App or your phone's web browser, sign in to your account.
- Select the desired order and tap Transfer Tickets (event eligibility may vary).
- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.
Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!

Mobile Ticketing

All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay (such as Apple Pay or Google Pay). Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

The Underground

Upcoming Events

Know Before You Go