Know Before You Go
We can’t wait to see you! Here’s what to expect when you visit us again. *Keep an eye on our website and social media handles as guidelines are subject to change.
Coming to a show? Here's a few things to know before you go!
Doors generally open one hour before the show's scheduled start time.
Michigan St. on the southside of the venue is down to one lane.
The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.
For more information on mobile entry, click here.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Cashless payments will be available at all points of sale and are recommended. This includes debit and credit cards, Apple Pay and Google pay.
The Old National Centre box office will be open on-day-of-show a couple of hours before the show and on Fridays 12pm-6pm. If you’d like to purchase tickets, please visit us at OldNationalCentre.com. We look forward to seeing you at our next show.
JOIN US IN THE IMPERIAL LOUNGE! THE VIP CLUB EXPERIENCE! The club includes an exclusive bar, private restrooms, and private entrance. Upgrade your experience now. With this upgrade, it's easy to be a VIP! Don't miss this opportunity to experience the best in amenities the venue has to offer.
Get more info here: https://livemu.sc/3QwV1Wx
ARE THERE AGE RESTRICTIONS TO ATTEND A SHOW AT THE OLD NATIONAL CENTRE?
Typically no, we are an all ages venue; however, some shows may be most suitable or restricted at the artist's request due to adult content.
CAN I BUY PRESALE TICKETS AT THE BOX OFFICE?
Presale tickets are only available online at www.livenation.com.
CAN I BUY TICKETS OVER THE PHONE?
To buy tickets over the phone you may call the toll free number 1-800-745-3000.
CAN YOU SUGGEST A HOTEL IN THE AREA?
You can visit https://reservations.visitindy.com/hotel/list/15780 for local hotels.
CAN YOU SUGGEST A RESTAURANT WITHIN WALKING DISTANCE?
Food is available at the venue 1 hour prior to performance, or there are a plethora of restaurants, pubs, and bars located in the Mass Ave Arts District.
DO CHILDREN REQUIRE TICKETS FOR A CERTAIN SHOW?
If your child has reached their 1st birthday, they will need a ticket for the show.
DO I HAVE TO PAY A SERVICE FEE IF I PURCHASE TICKETS AT THE VENUE, AND IF SO HOW MUCH?
Yes, $5.00 per ticket.
Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.
DO YOU HAVE A COAT CHECK?
Coat check is typically available during the cold months of the year.
DO YOU PERMIT SMOKING IN THE BUILDING?
We are a non-smoking facility. Pass-outs are provided at events to designated smoking areas outside of the venue.
DO YOU SELL LIQUOR/HAVE A BAR?
A full menu of food and beverage options is available at the venue including alcoholic and non-alcoholic beverages.
DO YOU SELL TICKETS TO SHOWS AT THE LAWN AT WHITE RIVER STATE PARK?
Please visit TCUAmphitheater.com to purchase tickets for White River State Park.
HOW CAN I PURCHASE TICKETS FOR A SHOW?
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
I AM HEARING IMPAIRED AND WOULD LIKE TO REQUEST A SIGNER FOR A SPECIFIC EVENT.
To request a signer, please call the main number at the venue 317-231-0000 at least 48 hours prior to the performance date. Hearing impaired devices are available at the main office during event.
I HAVE TICKETS FOR A SHOW IN THE EGYPTIAN ROOM AND IT'S SUPPOSED TO BE GENERAL ADMISSION, BUT THERE IS A SEAT NUMBER ON MY TICKET. WHAT DOES THAT MEAN?
Inventory and sales are tracked by a seat number printed on the ticket. Look for additional clarification on your ticket as to whether the show is Reserved (and therefore seated) or General Admission (standing room only - no chairs)
I OR SOMEONE IN MY PARTY IS IN A WHEELCHAIR, (OR NEEDS ACCESSIBLE SEATING FOR A PARTICULAR SHOW). WHAT IS THE AVAILABILITY FOR ACCESSIBLE SEATING FOR A PARTICULAR SHOW?
You may stop in to our Box Office or call the toll free number 1-800-745-3000 for seat availability. We will be happy to assist you.
I'D LIKE TO BUY TICKETS FOR THE MURAT SHRINE CIRCUS. WHERE ARE THOSE AVAILABLE?
Call the Murat Shrine at 317-927-7622.
MAY I BRING A CAMERA TO THE SHOW?
The venue policy is any non-professional camera- which includes 35mm, instamatic cameras, or digital. Some tours in particular Broadway request no cameras. You may call the venue for more information within 48 hours prior to any given event.
• No Outside Food or Drink Allowed
• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of any type of weapon are NOT permitted.
• No drugs or drug paraphernalia, illegal substances of any kind.
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm
• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
• No stuffed animals or toys of any kind
• This list of prohibited items is subject to change at the discretion of venue management
Please review our Safety Page for information.
WHAT ARE THE BOX OFFICE HOURS?
The box office will be open on-day-of-show a couple of hours before the show and on Fridays 12pm-6pm. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.
WHAT FORMS OF PAYMENT DO YOU ACCEPT AT YOUR BOX OFFICE?
We accept all major credit cards and cash.
Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show a couple hours before the show and Fridays 12pm-6pm. If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show.
WHAT IS THE SEAT AVAILABILITY FOR ANY GIVEN SHOW?
Use the interactive seat maps on www.livenation.com or call our Box Office at 317-231-0000.
WHAT TIME DO THE DOORS OPEN FOR THE SHOW?
Venue opens for food and beverage 1 hour prior to scheduled show time.
WHAT/WHERE IS THE ORCHESTRA SECTION?
The Orchestra Level is simply another reference for the main floor level.
WHERE CAN I FIND A VENUE MAP ONLINE?
Venue diagrams are available at www.livenation.com or www.ticketmaster.com. Our site also has a seating chart available -- click on "Venue Info" in the site navigation at the top of any page.
WHERE CAN I PARK AND WHAT DOES IT COST?
Our main lot & reserved parking is located directly in front of the marquee and entered off of Alabama Street. Our secondary lot, North Lot, is located at the corner of North Street and New Jersey Street and is entered off of North Street. Reserved parking ranges from $5 to $35 for the main lot and $5 to $30 for the north lot. Evening of event parking is first-come, first-served and pricing can vary at the gate. Beat the rush and reserve your space to guarantee a parking spot! Click HERE for reserved parrking for your show!
WHERE IS THE ACCESSIBLE PARKING LOCATED?
Accessible parking is located in our main lot directly to the right of the marquee. Entrance is off Alabama Street, located on the west side of the venue. When full, other space will be made for accommodations.
WHERE IS THE OLD NATIONAL CENTRE LOCATED?
The venue is situated downtown Indianapolis at the corner of Alabama Street and North Street. The venue address is 502 North New Jersey Street, Indianapolis, IN 46204.
WHO WOULD I SPEAK TO ABOUT SOMETHING I LOST AT A SHOW?
If you had so much fun that you lost something during your time with us, please click here.
We are redefining what it means to be a VIP. Contact us today to learn what it's all about.
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Legendary Venue, Epic Private Events!
Home to the oldest standing stage house in Indianapolis, Old National Centre is the perfect location to host your next corporate event, private concert, fundraiser, product launch, wedding, reception or business meeting. Located 1.4 miles from Indiana Convention Center, the Old National Centre accommodates 25 to 4,590 guests, and our talented staff handles every detail, so you don't have to!
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For Multi-Location Events, Please Contact our National Sales Team
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Old National Centre
- 502 N New Jersey St Indianapolis, IN 46204