Know Before You Go
We can’t wait to see you at Emo's! Here’s what to expect when you visit us. Keep an eye on our website and social media handles, as circumstances are subject to change.
Coming to a show? Here's a few things to know before you go!
Doors generally open one hour before the show's scheduled start time.
The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.
For more information on mobile entry, click here.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Cashless payments will be available at all points of sale and are recommended.
Emo's is located at 2015 E Riverside Drive, Building 10, Austin, TX 78741
Venue parking is limited and subject to change from the parking map below. There is parking available near/behind the venue, but we encourage all fans to take a rideshare to Emo’s! Once your driver pulls into the parking lot, have them turn left and pull just past the venue before you get out of the vehicle. For your safety and the safety of other concert goers, please use this location for all of your drop-offs and pickups. If you do drive to the show, do not park across the street from the venue or your vehicle will be booted, and possibly towed. Emo's is not responsible for cars parked across the street from the venue.
The box office at Emo's Austin opens an hour before doors. Please reference the events calendar for door time information.
For ticketing related questions or support, email email@example.com or call Front Gate Tickets at 1-888-512-7469.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void and therefore not valid for entry. We recommend purchasing tickets directly via our Box Office, Front Gate Tickets, or Live Nation only.
Where is Emo's Austin located?
2015 E Riverside Drive, Building 10, Austin, TX 78741
How old do you have to be to attend shows and events at Emo's Austin?
Check the show info and ticket details for any age limitations. Keep in mind that if you are under 21, or do not have a current government-issued identification, then you will be marked as a minor and you will not be allowed to drink or re-enter the club if you leave and cannot be in possession of an alcoholic beverage.
What items are not allowed inside Emo's Austin?
You are not allowed to bring in the following items:
Signs, posters, banners and flags
Markers, spray paint
Weapons, pocket knifes, throwing stars, mini clubs, etc.
Flowtoys (i.e. whips, hula hoops, poi pods, etc.)
Any items that could pose a danger to yourself or people around you
Pets (except service dogs)
Every person who claims to be of age to drink must present a government issued ID, no exceptions.
Every person checked in as a minor is told the same rules for minors.
If you are caught without your minor band, in possession of alcohol, or disobeying any of our rules you will be told kindly to leave.
If you are 21 or older and have the proper wristband to prove it then you are allowed to leave and come back in.
If you're bringing a bag, please make sure it adheres to our clear bag policy and is 12"x6"x12" or smaller. Small clutches that are about the size of a hand or smaller do not need to be clear. The maximum size of a non-clear clutch/bag is 4.5"x6.5".
Are we allowed to bring signs, posters, banners or flags inside the venue?
We do not allow guests to bring signs, posters, banners or flags inside the venue because these could potentially block other guests' view of the performance.
Does Emo's Austin have a separate ADA area?
Emo's Austin is ADA accessible, but does not have a separate ADA section at General Admission shows. If you require specific accommodations, we are happy to take care of you! Please fill out this contact form and someone on our team will be in touch as soon as possible.
Can I bring my camera to the show to take pictures?
Small, pocket-sized cameras are typically permitted. We do not allow large professional-style cameras with detachable lenses and other professional equipment into the venue without a photo pass, per prior authorization from artist representation.
Is there an outdoor patio and can you smoke at Emo's Austin?
Smoking is only permitted in our outdoor patio.
Where can I find my lost item?
Please fill out this contact form with Lost and Found selected as your inquiry and we'll be in touch soon!
What is your refund policy?
All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.
Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.
I purchased a ticket from another website, can you tell me if it's valid?
If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Emo’s Austin is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.
Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST at 1-888-512-7469.
The show is tonight, and I cannot print or find my tickets.
Please contact Front Gate Tickets customer service at 1-888-512-7469. If it is outside of normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.
Can I exchange/upgrade my tickets?
All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets support directly for more information.
Do I need to print my ticket(s)?
No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.
Helpful hint: Multiple tickets are emailed in separate PDF attachments.
Where can I buy tickets for shows and events at Emo's Austin?
Tickets for upcoming shows and events at Emo's Austin may be purchased in advance through Front Gate Tickets online at emosaustin.frontgatetickets.com. Visit our Events Calendar for more info on up-and-coming shows at Emo's Austin!
On show days, you can purchase Front Gate tickets at the venue box office after doors open.
I haven't received my tickets via email yet.
Please contact Front Gate Tickets support if you do not receive your tickets within 48 hours before the event. For fan club pre-sale orders, please fill out our contact form at least 4 days before the show. For orders not received via email, Will Call is the next delivery option.
For other ticketing related questions or concerns, please contact Front Gate Tickets Support at support.frontgatetickets.com or by phone at 1-888-512-7469.
I still have questions! What is the best way to contact Emo's Austin with additional questions?
Please fill out this contact form and we'll get back to you as soon as possible.
Legendary Venue, Epic Private Events!
Emo's Austin is one of the hottest event venues in Austin! With access to the world’s greatest musical entertainment, full-service production, state-of-the-art lighting and sound, custom menus and mixology, this unique 6,500 square-foot venue will exceed expectations. With a flexible Music Hall, multiple service areas and an outdoor patio, Emo’s Austin will make your event one to remember. This sought-after location is the perfect venue to host your next corporate event, private concert, fundraiser, bar/bat mitzvah or conference reception. Accommodating groups of 250 to 1250 guests and conveniently located 2 miles from the Convention Center, our talented staff handles every detail, so you don’t have to!
Plan Your Event Today
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- 2015 E Riverside Drive, Building #10 Austin, Texas 78741