Question 1

Where is Emo's Austin located?

Accepted Answer

2015 E Riverside Drive, Building 10, Austin, TX 78741

Question 2

How old do you have to be to attend shows and events at Emo's Austin?

Accepted Answer

Check the show info and ticket details for any age limitations. Keep in mind that if you are under 21, or do not have a current government-issued identification, then you will be marked as a minor and you will not be allowed to drink or re-enter the club if you leave and cannot be in possession of an alcoholic beverage.

Question 3

What items are not allowed inside Emo's Austin?

Accepted Answer

You are not allowed to bring in the following items:
Signs, posters, banners and flagsOutside beveragesMarkers, spray paintWeapons, pocket knifes, throwing stars, mini clubs, etc.Illegal substancesChairsFlowtoys (i.e. whips, hula hoops, poi pods, etc.)Any items that could pose a danger to yourself or people around youPets (except service dogs)
Every person who claims to be of age to drink must present a government issued ID, no exceptions.
Every person checked in as a minor is told the same rules for minors.
NO DRINKINGNO RE-ENTRY
If you are caught without your minor band, in possession of alcohol, or disobeying any of our rules you will be told kindly to leave.
If you are 21 or older and have the proper wristband to prove it then you are allowed to leave and come back in.
If you're bringing a bag, please make sure it adheres to our clear bag policy and is 12"x6"x12" or smaller. Small clutches that are about the size of a hand or smaller do not need to be clear. The maximum size of a non-clear clutch/bag is 4.5"x6.5".

Question 4

Are we allowed to bring signs, posters, banners or flags inside the venue?

Accepted Answer

We do not allow guests to bring signs, posters, banners or flags inside the venue because these could potentially block other guests' view of the performance.

Question 5

Does Emo's Austin have a separate ADA area?

Accepted Answer

Emo's Austin is ADA accessible, but does not have a separate ADA section at General Admission shows. If you require specific accommodations, we are happy to take care of you! Please fill out this contact form and someone on our team will be in touch as soon as possible.

Question 6

Can I bring my camera to the show to take pictures?

Accepted Answer

Small, pocket-sized cameras are typically permitted. We do not allow large professional-style cameras with detachable lenses and other professional equipment into the venue without a photo pass, per prior authorization from artist representation.

Question 7

Is there an outdoor patio and can you smoke at Emo's Austin?

Accepted Answer

Smoking is only permitted in our outdoor patio.

Question 8

Where can I find my lost item?

Accepted Answer

Please fill out this contact form with Lost and Found selected as your inquiry and we'll be in touch soon!

Question 9

What is your refund policy?

Accepted Answer

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.
Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.

Question 10

I purchased a ticket from another website, can you tell me if it's valid?

Accepted Answer

If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Emo&rsquo;s Austin is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.
Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST at 1-888-512-7469.

Question 11

The show is tonight, and I cannot print or find my tickets.

Accepted Answer

Please contact Front Gate Tickets customer service at 1-888-512-7469. If it is outside of normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.

Question 12

Can I exchange/upgrade my tickets?

Accepted Answer

All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets support directly for more information.

Question 13

Do I need to print my ticket(s)?

Accepted Answer

No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.
Helpful hint: Multiple tickets are emailed in separate PDF attachments.

Question 14

Where can I buy tickets for shows and events at Emo's Austin?

Accepted Answer

Tickets for upcoming shows and events at Emo's Austin may be purchased in advance through Front Gate Tickets online at emosaustin.frontgatetickets.com. Visit our Events Calendar for more info on up-and-coming shows at Emo's Austin!
On show days, you can purchase Front Gate tickets at the venue box office after doors open.

Question 15

I haven't received my tickets via email yet.

Accepted Answer

Please contact Front Gate Tickets support if you do not receive your tickets within 48 hours before the event. For fan club pre-sale orders, please fill out our contact form at least 4 days before the show. For orders not received via email, Will Call is the next delivery option.
For other ticketing related questions or concerns, please contact Front Gate Tickets Support at support.frontgatetickets.com or by phone at 1-888-512-7469.

Question 16

I still have questions!  What is the best way to contact Emo's Austin with additional questions?

Accepted Answer

Please fill out this contact form and we'll get back to you as soon as possible.

Emo's Austin

Upcoming Events

Know Before You Go

FAQs

Where is Emo's Austin located?

How old do you have to be to attend shows and events at Emo's Austin?

What items are not allowed inside Emo's Austin?

Are we allowed to bring signs, posters, banners or flags inside the venue?

Does Emo's Austin have a separate ADA area?

Can I bring my camera to the show to take pictures?

Is there an outdoor patio and can you smoke at Emo's Austin?

Where can I find my lost item?

What is your refund policy?

I purchased a ticket from another website, can you tell me if it's valid?

The show is tonight, and I cannot print or find my tickets.

Can I exchange/upgrade my tickets?

Do I need to print my ticket(s)?

Where can I buy tickets for shows and events at Emo's Austin?

I haven't received my tickets via email yet.

I still have questions! What is the best way to contact Emo's Austin with additional questions?

Emo's Austin

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Know Before You Go

FAQs

Where is Emo's Austin located?

How old do you have to be to attend shows and events at Emo's Austin?

What items are not allowed inside Emo's Austin?

Are we allowed to bring signs, posters, banners or flags inside the venue?

Does Emo's Austin have a separate ADA area?

Can I bring my camera to the show to take pictures?

Is there an outdoor patio and can you smoke at Emo's Austin?

Where can I find my lost item?

What is your refund policy?

I purchased a ticket from another website, can you tell me if it's valid?

The show is tonight, and I cannot print or find my tickets.

Can I exchange/upgrade my tickets?

Do I need to print my ticket(s)?

Where can I buy tickets for shows and events at Emo's Austin?

I haven't received my tickets via email yet.

I still have questions! What is the best way to contact Emo's Austin with additional questions?

Upcoming Events