- Will Call Info
Will Call is distributed from designated windows at the Box Office which is at the main entrance to the facility.
Patrons will be asked to present their picture ID and the credit card used to make the purchase. Patrons are not permitted to leave tickets at Will Call for another party – please plan accordingly.
- Parking Info
VIP Parking is available for purchase in advance or on the day of the show (subject to availability) for most events. VIP Parking is located in the Main Lot. Entrance to this lot is at the end of Savitt Way. Advance purchase is available through Ticketmaster; hang tags for parking entrance will be sent by the venue directly to the customer 10 days prior to event. Hang tag will be required for entry.
Day of show purchases are at the entrance to the lot and are cash only. Rate will vary according to the event. Motorcycle and Limousine parking are available in the VIP Parking lot for a fee and are available for purchase on the day of show at the entrance to the main lot – cash only. Rates will vary according to event.
- Phone Info
Comcast Admin and box office questions during season : 860-548-7370
Box office info off season - 203-265-1501
Admin questions off season- 203-269-8721
Group Sales policies vary from event to event. Please call 203-269-8721 and ask to speak to our Group Sales department for information and availability of group sales tickets.
- Misc Info
We offer a variety of food items at our concessions stands. Traditional event fare is offered as well as specialty items depending on the event.
Alcoholic beverages are served including a variety of beers and specialty drinks.
Concessions stands accept cash & major credit cards. ATMs are available once inside the facility.
Merchandise stands (t-shirts, programs and novelties) accept cash and major credit cards.
To purchase or consume alcoholic beverages, you must be at least 21 years of age and posses a valid photo drivers license, military photo ID or passport. Patrons who pass off alcoholic beverages to a minor are subject to ejection and prosecution. Minors accepting alcoholic beverages from another patron are also subject to ejection and prosecution.
Discounted offers are event specific. Visit the Comcast Theatre on www.livenation.com for more information on a particular event.
Seating located in the covered pavilion is generally sold as reserved.
The lawn accommodates up to 18,000 people and is sold as General Admission. The lower pavilion is comprised of 26 rows. Sections 100 and 300 begin with row A. Section 200 is the centermost section and has 3 additional rows closest to the stage. Mid and Rear pavilion sections are numbered 400 through 800 and are comprised of 27 additional rows. Double lettered rows are mid-pavilion sections and triple letter rows are rear pavilion.
For events with a General Admission Pit the rows closest to the stage are removed. With a maximum pit capacity the first sellable row is row L of sections 100-200 and 300.
The Comcast Theatre is located just minutes from the center of downtown Hartford. Please visit www.hartford.com for a complete listing of places to go and things to do.
Please remember that all Comcast Theatre events are rain or shine.
Your ticket is your entry to the venue and should be protected from damage in order to prevent delays on show day. Ticketfast print at home tickets should only be printed when the ink cartridge is working properly and should be protected from damage such as rain or other liquid. Excessive folding or tearing of your ticket may also delay entry at the gates.
From points East – Boston
Take I-84 West to Exit 50 (Main Street) At end of the ramp take a right onto Market Street. Theater is located one mile up on the left. Follow signs for free Comcast Theatre parking.
From points South – Stamford/NY
Take I-95 North to New Haven. At Exit 48 merge onto I-91 North. Follow to Exit 32B (Trumbull Street) At end of ramp take right onto Market Street. Theater is located one mile up on the left. Follow signs for free Comcast Theatre parking -or –
Take the Merritt Parkway North until it ends in Meriden, CT. Merge on to I-91 North. Take Exit 32B (Trumbull Street). At end of ramp take right onto Market Street. Theater is located one mile up on the left. Follow signs for free Comcast Theatre parking.
From points North – Springfield, MA
Take I-91 South to Exit 33 (Jennings Road) At the end of the ramp take a right. At first light take a left onto Weston Street. Theater is located 1 mile up on the right. Follow signs for free Comcast Theatre parking .
From points West - Danbury
Take I-84 East to Exit 50 (Main Street) At end of ramp take a left onto Windsor Street and an immediate right onto Pleasant Street. At the next light, take a left onto Market Street. Theater is located one mile up on the left. Follow signs for free Comcast Theatre parking .
- General Info
Box Office is located at the main entrance to the facility and is open on event days only. For evening performances the box office opens at 2pm. For all day/festival events the box office opens at 10 am. The box office remains open on event evenings until 1 hour after published start time for the event.
- Payment Options
Cash, MasterCard, Visa, American Express and Discover cards. Credit cards will only be accepted from the account holder and picture ID is required. NO CHECKS OR SECOND PARTY CREDIT CARDS ARE ACCEPTED.Concessions stands accept cash only..
- Child Rules
Unless otherwise specified, all patrons 2 years of age and older require a ticket. For selected events a “family friendly” area may be designated on the lawn. The consumption of alcoholic beverages is prohibited in the family friendly area.
Management is not responsible for artistic content and therefore we ask that parents use their discretion when deciding whether to purchase tickets for children.
- General Rules
ALL EVENTS ARE RAIN OR SHINE. There are no cancellations or refunds due to inclement weather.
Re-entry to the facility is not permitted.
The Comcast Theatre is a non-smoking facility. Smoking is prohibited in the pavilion and all covered areas.
All patrons are subject to search prior to entering the facility gates including the use of metal detectors.
Patrons are permitted to bring outside food into the venue. Food must be in a gallon size plastic bag. Patrons are allowed to bring in one factory sealed bottle of water, up to one liter in volume (subject to artist approval).
The following items are NOT permitted – Alcohol, drugs, fireworks, weapons of any type, signs or banners, coolers, glass containers, laser pointers, animals (with the exception of service dogs), or backpacks.
Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.
The following items MAY BE prohibited depending on the event, expected attendance or artist request:
Small lawn chairs not exceeding 9” in height, blankets and umbrellas. When umbrellas are permitted they cannot be pointed.
Specially designed lawn chairs are available for rent for a nominal fee.