- Will Call Info
Customers may pick up their tickets 48 hours after ordering. They must present a photo ID, the credit card used in the purchase, and their confirmation number. The box office is located at the North entrance.
- Parking Info
Prepaid Preferred Parking in the Gold Lot Parking Garage off Six Pines South is available from Ticketmaster by phone at 800-745-3000 or www.ticketmaster.com (these parking passes go OFF sale by phone/online 10 days before show date) or at any Ticketmaster Ticket Center including select, Walmart, Fiesta, and HEB stores until the day of the show, subject to availability. There is no free accessible parking in the garage. Free accessible parking is available on a 1st come basis in the adjacent gold lot with accessible plates or placards.
Free Parking is available within walking distance to the facility off of Grogans Mill Rd. and Timberloch Pl. For sold out performances parking could be limited.
- Phone Info
Event related questions may be handled by Ticketmaster phone agents and ticket center sellers.
Group sales for 20 or more are available on most performing arts events through 281-364-3010. Contemporary rock/pop/etc events do NOT allow group purchases.
From downtown Houston take I-45 or the Hardy Toll Road North. Exit Woodlands Prkwy. or Lake Woodlands Drive. Then proceed West and follow the signs to Pavilion parking. From Conroe take I-45 South and exit Research Forest Drive. Then proceed West to Grogans Mill Road and follow the signs to Pavilion parking.
- General Info
10am-5pm Mon-Fri (Closed on Saturdays unless it is an event day.)
10am-Intermission (Monday-Saturday Event Days)
12noon-Intermission (Sunday Event Days - for doors at Noon the box office will open at 10am )
- Payment Options
Cash, MasterCard, Visa, American Express and Discover
- Child Rules
Reserved seating - Child age 2 and under is free if seated in an adults lap. Children's performances 1 and under free.
Lawn - Children 5 years of age and under are admitted free to the lawn.
- General Rules
No Laser Pointers, Bottles, Strollers, Lawn Chairs, Cameras, Recorders, Cans, Beverages, Food, Coolers, Weapons or stadium chairs allowed inside. Customers may bring beach towels, pillows, umbrellas, or binoculars. Some performers may have different restrictions.