Venue Details

• There is an ATM located at the back of the lobby across from the men's room.
• Doubletree Downtown 821 Washington Street Boston, MA (617) 956-7900 www.doubletree.com Nine Zero 90 Tremont St. Boston, MA (617) 772-5800 www.ninezero.com
• Phone: (617) 482-0651
  
  VIP Premium Services:
  1-888-MY-LN-TIX
• A first aid kit is available for basic needs.
• There is no on street handicapped parking, but drop offs, under certain circumstances, are allowed.
• Conveniently located near The Boston Commons, The Orpheum Theatre is accessible from the Park Street Station on the MBTA Red and Green Lines. There is also an Orange Line station one block away at Downtown Crossing.
• There is no on street handicapped parking, but drop offs, under certain circumstances, are allowed.
• From the North:
  Take 93 South to Exit 26 (Storrow Drive / North Station exit). Take the Government Center exit on the left. Go straight at flashing red light. Take a left onto Cambridge Street (the CVS and Spring Wells Market will be on your right). Cambridge Street turns into Tremont Street. The Orpheum Theatre is located at 1 Hamilton Place (an alley off of Tremont St), directly across from the Park Street Church. No parking is allowed on Hamilton Place.
  
  From the South:
  Take 93 North to Exit 23. Take the left lane of the exit ramp towards Government Center. Proceed straight through two sets of lights and take a left at the third light. Bear right and take a left at the light for Tremont St. Hamilton Place is on the left just before the third light on Tremont Street. The theatre is at the end of Hamilton Place. No parking is allowed on Hamilton Place.
  
  From the East:
  Take the Mass Pike East and get off at the South Station exit.
• Items allowed in this venue include: disposable cameras or digital cameras (no removable lenses, subject to artist approval), small bags or backpacks (subject to inspection), small snacks and non-alcoholic beverages. Note: These guidelines are subject to change.
• The Orpheum Theatre is located near numerous parking facilities. The closest parking lots are located at Center Plaza (near City Hall) and the Boston Common garage.
• 10:00 a.m.-5:00 p.m. -- Monday - Saturday.
• Smoking is not allowed in this venue.
• Acceptable forms of payment include: MasterCard®, Visa®, American Express, and cash.
• We utilize the services of Aegis Protection Group to maintain the public safety of all concertgoers. They are a professionally-trained peer group security covering venues for over 20 years. They are assigned throughout the theatre with a permanent post at the front door.
• Tickets are mailed out 10 days before an event. After that, all phone and internet orders will be left at Will Call.
• Items not allowed in this venue include: professional cameras, cameras with detachable lenses, video and audio recording devices (subject to artist restrictions), laser pointers, and sharp or dangerous items including weapons, knives, spiked items, chains, fireworks and mace.
• To purchase alcoholic beverages, a patron must present a valid MA Driver's License, MA Liquor ID, U.S. Passport or Military ID, which indicates the patron to be at least 21 years of age. (MA ID cards, duplicate licenses, expired, damaged, and driver's licenses which do not have photos will not be accepted.) Out of state licenses are acceptable only if the patron is at least 21 years of age. Patrons who present an out-of-state drivers license will be required to produce a second form of identification (e.g. credit card). Any patron in the possession of alcoholic beverages on premises may be requested to produce identification that satisfies the foregoing requirements. We will not serve more than two alcoholic beverages per person.
• Originally a concert hall and home to the Boston Symphony Orchestra; the Orpheum was built in 1852. It was converted to Boston's first movie theater in 1915.
• There are men's and women's restrooms in the lobby and on the mezzanine level.
• There is limited food available on an event by event basis. Beer and wine are also available.
• No refunds or exchanges allowed.
• Disposable or digital cameras without a flash are allowed when approved by the artist. For shows where cameras are prohibited, guests will be asked to return them to their car.
• There are accessible stalls in the downstairs restrooms and accessible seating for guests with hearing, mobility and visual disabilities.
• There is a merchandise booth located in the street-level lobby.
• For most performances, babies in arms (infants up to two years of age) may enter free of charge. All other children must have a ticket.
• Guests are subject to bag searches and various levels of screening subject to artist or management discretion.
• Re-entry is allowed during intermission.