A Live Nation Venue

• Please arrive 30 minutes prior to the scheduled performance time to pick up your tickets at Will Call. The venue opens approximately one hour prior to show time for most performances.
• Merchandise is available on a show-to-show basis.
• There are no refunds and or exchanges for any unused tickets. Refunds are available only in the event of cancellation.
• ATMs are located in the Box Office Lobby, as well as on the first floor concessions lounge.
• Emergency medical and transport services are provided during all performances by Yellow Ambulance Services.
• Accessible locations for guests with wheelchairs or mobility impairment are available on the orchestra level. Along with advance notice, we recommend that guests using wheelchairs be accompanied by a companion to provide assistance. Seating for an accompanying patron is available next to a wheelchair space. Additional guests in your party will be seated as near the designated wheelchair location as possible. Please call (502) 583-4555 for availability and additional information.
• The venue is special needs accessible.
• Handicap parking is available in the Fifth Street Parking Garage. Guests may also be dropped off directly in front of the venue.
• Children of all ages require a ticket.
• Smoking is not allowed in this venue.
• Assisted Listening Devices are available at Guest Services inside of the theater lobby.
  For any additional accessible needs please contact the box office at 502-736-1222.
• The Louisville Palace maintains and exclusive agreement with Spectrum Catering and Concessions Services, and offers full-service catering and concessions amenities.
• The use of cameras is prohibited.
• Restrooms are located on the mezzanine level and in the lower lobby. The lower lobby restrooms are wheelchair accessible.
• The Brown Hotel 335 West Broadway, Louisville, KY 40202 (502) 583-1234 www.brownhotel.com This Four Diamond property is conveniently located at the corner of Fourth and Broadway, one half block from the Theatre in downtown Louisville. The Brown Hotel is included on Conde Naste Traveler's Top 25 Gold List - The World's Best Places to stay. For a complete listing of hotels in downtown Louisville, please visit Greater Louisville, Inc.
• From the North:
  Take I-65 South to the Brook St./Jefferson St. Exit and take Jefferson St. to 3rd Street. Turn left on 3rd St. Go up 3rd street to Broadway. Turn right on Broadway. Go one block and turn right on 4th Avenue. The Louisville Palace will be on your right between Broadway and Chestnut Streets.
  
  From the South:
  Take I-65 North to the Broadway Exit and turn left onto Broadway. Proceed through three lights and turn right at the fourth traffic light on 4th Avenue. The Louisville Palace is between Broadway and Chestnut, on your right.
  
  From the East:
  From I-71 and I-64, follow signs to I-65 South. Proceed down I-65 South to the Brook St./Jefferson St. exit. Exit onto Jefferson St. and proceed down Jefferson St. to 3rd Street. Turn left on 3rd St. Proceed up 3rd street to Broadway. Turn right on Broadway. Proceed one block and turn right on 4th Avenue. The Louisville Palace will be on your right between Broadway and Chestnut Streets.
  
  From the West:
  From I-64 eastbound, follow signs to I-65 South. Proceed down I-65 South to the Brook St./Jefferson St. exit. Exit onto Jefferson St. and proceed down Jefferson St. to 3rd Street. Turn left on 3rd St. Proceed up 3rd street to Broadway. Turn right on Broadway. Proceed one block and turn right on 4th Avenue. The Louisville Palace will be on your right between Broadway and Chestnut Streets.
• Beverages may be taken into the Theatre during most performances.
• Monday - Friday, 12:00p.m. - 5:00p.m., and two hours prior to scheduled performances.
• 625 South Fourth Street (502) 583-4555 www.Louisvillepalace.com Cash and all major credit cards are accepted. No personal checks. $2.00 per ticket service charge is added to all Box Office transactions.
• Visit www.greaterlouisville.com
• Tickets may be purchased in person at the Louisville Palace Box Office or by phone by calling (502) 361-3100.
• Brown Hotel Garage 658 South Third Street 494 covered spaces Event parking: $5.00 Fifth Street Garage 630 South Fourth Street 671 covered spaces Event parking: $ 5.00
• Items not allowed in this venue include: weapons, drugs, food, beverages, and recording devices of any kind.
• Security services are provided during all performances by Andy Frain Security. Additional services are provided by LMPD when armed security is deemed necessary.
• The Louisville Palace opened in 1928 as the Lowe's and United Artist's State Theatre. The Theatre is listed in the National Register of Historic Places, and was designed by noted architect, John Eberson.