Venue Details

• General Parking:
  A parking fee is included in the price of your ticket unless otherwise noted.
  
  VIP Parking:
  VIP Parking is located close to the front gates and is held until show time.
  Look for our VIP Parking signs or ask a parking attendant when you arrive at the venue. We'll be more than happy to point you in the right direction!
  VIP Parking is available for an additional charge of $30.00.
  
  VIP Parking Plus Parking:
  The VIP Parking Plus lot allows you to park even closer to our concert gates and exit even faster with exclusive use of our priority exit lane!
  Upon arrival at the venue, please follow all signs for the VIP Parking lot. Once you reach the VIP Parking lot, you will be directed to the special VIP Parking Plus section of the lot.
  VIP Plus Parking is available for an additional charge of $40.00.
  
  Limo & Oversized Vehicle Parking:
  Taking a limo, bus, or RV to the show? We've got room for you too!
  Limo Parking is available for an additional charge of $50.00.
  Oversized Vehicle Parking (Busses, RVs, Tractor Trailers, etc.) is available for an additional charge of $75.00.
  
  All Parking Passes can be purchased in advance online at LiveNation.com, at the box office, and on the day of the show in our parking lots (subject to availability.)
• Dropping-off and picking-up guests is easy at First Midwest Bank Amphitheatre!
  
  DROP-OFF:
  After entering any of the amphitheatre's main gates, drivers will be directed to the designated drop off area at Gate 5.
  
  PICK-UP:
  When picking-up guests, drivers should return to the drop off site at First Midwest Bank Amphitheatre at least 45 minutes before the performance ends.
  Please note that it is very important to return on time. For safety & traffic flow reasons, police will not allow late-comers onto First Midwest Bank Amphitheatre grounds until all vehicles have exited the facility.
• First Midwest Bank Amphitheatre is the largest outdoor amphitheatre in Chicago where over 400,000 fans experience the thrill of live concert entertainment each year.
  From the relaxing vibe of the lawn to the intense experience of the front row, every fan has the best seat in the house!
• Items NOT PERMITTED in this venue include:
  Weapons
  Alcohol
  Drugs
  Lawn chairs over 9” from the ground
  Laser pointers
  Skates
  Wallet chains
  Ice chests
  Banners
  Backpacks
  Flyers
  Beach balls
  Frisbees
  Fireworks
  Outside food or beverage (except as noted)
  Video and audio recording devices (unless otherwise noted)
• First Midwest Bank is proud to provide theatre guests with several ATMs throughout the facility.
  Any available staff member will be happy to point you in the direction of the closest ATM(s).
• Interpreter services and assisted listening devices are available upon request.
  Please contact the First Midwest Bank Amphitheatre at least one week prior to the event date to arrange for these services.
• First Midwest Bank Amphitheatre has two fully staffed merchandise stands to service all of your concert needs.
• Will Call tickets purchased through LiveNation.com are available for pick-up during normal box office hours, both in advance & on the day of the show.
  Please be sure to bring your order confirmation number and will call collection code when picking up your tickets at the box office.
  You must present a photo ID which matches the Will Call name on your order to receive your tickets.
  
• All ticket sales are final.
  There are no refunds and no exchanges.
• Guests are subject to bag searches and various levels of screening subject to artist and/or management discretion.
• First Midwest Bank Amphitheatre provides a high number of fully-trained staff to ensure the safety and comfort of all patrons.
  If you need general, medical or security assistance, please see any venue employee and we will be more than happy to respond.
• PAYMENT:
  Acceptable forms of payment include: American Express, Visa®, MasterCard®, Discover, and cash.
  If paying by credit card, you must be the cardholder and present a matching state issued photo identification.
  
  BOX OFFICE SERVICE CHARGE:
  Service charge at the box office is $6.00 per ticket for ticket purchases in advance and on the day of the show.
  **Service charges are subject to vary by show.
• Tailgating is not permitted at First Midwest Bank Amphitheatre.
• Should you require medical attention, First Midwest Bank Amphitheatre provides trained professional medical response teams during each event.
  Our First Aid building is conveniently located next to Gate 3.
• For general questions regarding venue policies or show information please contact us via phone or email. Phone: (708) 614-1616 Email: FMBAReception@LiveNation.com On show days, the Administration office is open from 10:00am - 9:00pm. The Administration office is open Monday through Friday 10:00am - 5:00pm. Closed on Saturdays and Sundays when an event is not being held. On show days, the Administration office is open from 10:00am - 9:00pm.
• First Midwest Bank Amphitheatre - Box Office Hours: (beginning March 2, 2009)
  Monday through Friday: 12:00pm - 6:00pm
  Saturday: 10:00am - 3:00pm
  Sunday: Closed (unless an event is taking place)
  
  On show days, the box office will be open from 12:00pm until the time the main headlining act has taken the stage.
  
  The Administration office is open Monday through Friday 10:00am - 5:00pm. Closed on Saturdays and Sundays when an event is not being held.
  On show days, the Administration office is open from 10:00am - 9:00pm.
• ACCESSIBLE PARKING:
  Accessible Parking is available for vehicles displaying official tags.
  When you arrive, parking attendants will direct you to the designated accessible parking area.
  For more information, please call (708) 614-1616.
  
  ACCESSIBLE SEATING:
  First Midwest Bank Amphitheatre is fully accessible for guests who need special seating arrangements.
  Accessible seating may be purchased through the box office or LiveNation.com any time after the show goes on sale (subject to availability).
  Please inform the box office representative that you require accessible seating at time of purchase.
  
• Camping is not permitted at First Midwest Bank Amphitheatre.
• Please call the venue on the day of the show to confirm as photo policies vary from show to show.
  Disposable or digital cameras without a flash are permitted when approved by the artist.
  Should photography be permitted, only disposable, small digital, and non-professional film cameras are permitted.
  Generally speaking, if a camera has a detachable lens, it will be considered “professional.”
  
• Re-entry into the venue after exiting is not permitted.
  For special circumstances, please see a Guest Services representative.
  Exceptions to this rule are at the discretion of management.
  
• Smoking is not permitted in the covered seating area.
• First Midwest Bank Amphitheatre has many clean and accessible restrooms located throughout the facility.
• For employment and internship opportunities, please visit http://www.fmbaemployees.net or contact the venue at (708) 614-1616.
• First Midwest Bank Amphitheatre is committed to the responsible consumption of alcohol.
  Guests drinking alcohol must be 21 years of age and provide identification when purchasing alcohol.
  Precautions such as wrist-banding may take place to encourage a safe and enjoyable environment for all.
  Guests are not permitted to bring in any alcoholic beverages of their own.
• Please contact the box office via phone or email for ticket-related information:
  Phone: 708) 614-1616 x229
  Email: FMBABO@LiveNation.com
  
  PLEASE NOTE: The box office is unable to take phone orders. If you would like to place a ticket order over the phone or have a question regarding a ticket order you've already placed over the phone or via LiveNation.com, please call Live Nation Ticketing at 877-598-8703.
  
  For general questions regarding venue policies or show information please contact us via phone or email.
  Phone: (708) 614-1616
  Email: FMBAReception@LiveNation.com
• While there is no specific dress code requirement, we do require our guests to be fully dressed, including shoes.
• First Midwest Bank Amphitheatre has many concession stands located conveniently throughout the facility.
  Our concession stands feature a large number of food and beverage choices. There's something for everyone!
• First Midwest Bank Amphitheatre's preferred lodging partner is Starwood Hotels.
  Starwood Hotels has many hotels conveniently located throughout the Chicagoland area, including:
  
  Four Points by Sheraton Chicago Midway Airport
  7353 South Cicero Ave.
  Chicago, IL 60629
  (773) 581-5300
  
  aloft Bolingbrook
  500 Janes Ave.
  Bolingbrook, IL 60490
  (630) 410-6367
  
  You may also wish to contact the Tinley Park Chamber of Commerce at http://www.tinleychamber.org for a list of other hotels in the area.
• Items PERMITTED in this venue include:
  Snack food in clear plastic gallon-size bag or soft sided cooler.
  Factory sealed plastic bottle of water (20 oz. maximum, and limited to one per person.)
  Low profile beach chair (no taller than 9” off the ground.)
  Diaper bags when a child is present.
  Please note: These guidelines are subject to change and are at the discretion of management.