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Darien Lake Performing Arts Center FAQs
- 9993 Alleghany Road
Darien Center, NY 14040 - (585) 599-5040
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- Ticketing Info
- Payment Options
- Contact Info
- Group Sales
- Box Office Hours
- Refunds
- Will Call
- Children
- Miscellaneous
- Employment
- Venue History
- Parking & Directions
- Driving Directions
- Public Transportation
- Parking
- Food & Beverage
- Alcohol Policy
- General Policies
- Camping
- Dress Code
- Re-Entry
- Smoking
- Tailgating
- What Can I Bring?
- Guest Services
- ATMs
- First Aid
- Restrooms
- Security
- Handicap Services
- Ticketing Info
- What payment options do you accept?
- You may upgrade your concert ticket to include Darien Lake Theme Park admission for $9.00, or visit Darien Lake Theme Park Guest Services on the day of show and receive Theme Park admission for only $15.00.
- How do I contact the box office?
- 9993 Allegheny Rd.
Darien Center, NY 14040
Phone: (585) 599-5040
VIP Premium Services:
(888) MY-LN-TIX
- What if I'm purchasing for a large group?
- For Groups of 25 tickets or more please call (585) 599-5040.
- When is the box office open?
- The Darien Lake Performing Arts Center Box Office is open on show days only, four hours prior to the scheduled performance. Darien Lake Theme Park Guest Services also sells tickets during all Park operating hours.
- Are there ticket refunds?
- Unless a performance is cancelled, there are no refunds or exchanges on concert tickets. Tickets for cancelled performances may be returned at point of purchase only.
- How do I pickup will call tickets?
- Before 3:00 p.m. you may pickup tickets at Darien Lake Theme Park Guest Services, located near the Theme Park entrance. After 3:00 p.m., you may pickup tickets at the Darien Lake Performing Arts Center Box Office, located near the main entrance of the venue.
- Do children need their own tickets?
- For most performances, babies in arms (infants up to two years of age) may enter free of charge. All other children must have a ticket. Please make sure your children's hearing is protected.
- Miscellaneous
- How do I apply for a job at the venue?
- Darien Lake Performing Arts Center will be accepting applications for the following positions: Box Office, Users, and Maintenance staff. Please call (585) 599-5040 Monday -Friday between 9:00 a.m. and 5:00 p.m. to schedule an interview.
- Venue History
- Darien Lake PAC was constructed and opened in 1993. The seating is divided between fixed stadium style seats and open-air lawn seats. Originally the fixed pavilion seating was not covered. In 1997, more permanent seats where added along with a fabric tensile structure to cover 100 - 400 fixed seats. The Pavilion also has 50 private boxes. Accessible seating is located throughout the seating pavilion
- Parking & Directions
- What driving directions do you recommend?
- From the North:
Exit 48A off NYS Thruway (I-90) and drive south six miles on Route 77. Alternate routes are suggested for concerts and high volume weekends.
From the South:
Take NYS I-90 East to Exit 48A. Go six miles south on Rte. 77.
From the East:
Take NYS I-90 West to Exit 48 (Batavia). Take Rte. 98 south to Rte. 20. Take Rte. 20 West to Rte. 77. Go two miles north on Rte. 77.
- Can I use public transportation to get to the venue?
- Public transportation is extremely limited. Please visit www.nfta.com for the complete schedule.
- What are my parking options?
- The cost of general admission parking is included in the price of your concert ticket. Please show your concert ticket as you enter the Theme Park parking lot (entrance located off Route 77). For an additional fee of $15.00, VIP Parking is available in an enclosed lot near the concert entrance gates. VIP Parking is available on a first-come, first-serve basis.
- Food & Beverage
- Is alcohol served at the venue?
- For the safety of all of our guests, all beer and wine purchases are limited. There is a strict identification check before any beverages are sold. Certain shows may restrict beer and wine sales.
- General Policies
- Is there camping available?
- Camping is available through Darien Lake Theme Park. Reservations are required. Please call (585) 599-2211 or email accommodations@godarienlake.com.
- Is there a dress code?
- Proper attire is required upon entering the facility. We do require our guests to be fully dressed, including shoes.
- Is re-entry allowed?
- Generally, re-entry to the venue after exiting is not permitted. For special circumstances, please see a Guest Services representative.
- Can I smoke inside the venue?
- Smoking is permitted in the concourse and lawn areas. Smoking is not permitted in the reserved seating area or the VIP Club.
- Are we allowed to tailgate?
- Tailgating is permitted at the venue. Grass lots open usually 3 1/2 hours before the start of the show. Genesee County Sheriffs patrol the lot for our patron's safety.
- What can I bring?
- Items allowed in this venue include: blankets, lawn chairs factory sealed plastic bottle of water (one per person), food in a soft sided six pack sized cooler or smaller, and cameras without professional lenses. Note: These guidelines are subject to change. Inspections: Guests are subject to bag searches and various levels of screening subject to artist or management discretion. Photography: Disposable or digital cameras are allowed when approved by the artist. Professional photo equipment is not allowed. Subject to artist approval and varies by event. Please call on the show day for more information. Prohibited Items: Items not allowed in this venue include: weapons, alcohol, drugs, laser pointers, skates, wallet chains, ice chests, banners, flyers, beach balls, frisbees, fireworks, outside food or beverage (except as noted), and video and audio recording devices.
- Guest Services
- Are there ATMs on the premises?
- ATMs are available for patron use on the two concourses.
- What first aid is available in case of an emergency?
- NY State certified first aid stations are located on each concourse.
- Where are the restrooms located?
- Restrooms are located throughout the venue.
- What type of security is at the venue?
- The reputable staff of Contemporary Services Corporation (CSC) is on hand to ensure the safety and comfort of all fans at Darien Lake PAC. If you need general, medical or security assistance, please see any CSC representative stationed throughout all areas of the venue.
- What handicap accommodations are there on-site?
- Tickets can be purchased for guests with disabilities by calling Live Nation Ticketing Customer Service at 1-888-598-4299.
Restrooms and food and beverage stands are all accessible inside the venue.
