Venue Info

Parking

There are many parking garages around The Opera House and in the theatre district and the Downtown Crossing area.


Pilgrim Parking Garage
Located at 1 Avenue de Lafayette
http://www.pilgrimparking.com/facilities/lafayette/index.php

Boston Common Garage
Located on Charles Street (between Boylston St. and Beacon St.)

City Place Garage
Located on Charles St. (between Boylston St. and Stuart St.)
http://www.pilgrimparking.com/facilities/cityplace/index.php 

Accessibility

Wheelchair Access For The Opera House: There is an elevator in The Opera House and are designated wheelchair seats on all levels. Wheelchair seating prices reflect the single ticket price for each section. Seats next to wheelchair seating are available for companions of those patrons in wheelchairs at the single ticket price for that section. Theatre personnel will be able to assist with positioning the wheelchairs inside the theatre.

Information for Special Needs Seating Requests:

Any patron with a special seating need may call the theatre directly to make the necessary arrangements to accommodate their specific requirements. It is not necessary for the patrons to come in person to the theatre to secure their special arrangements. All Special Needs seating arrangements are handled by the theatre Box Office directly. The special needs line may be dialed directly at (617) 880-2419. Note: Patrons with special needs may be admitted to the theatre prior to the general public whenever possible. They should speak to an usher at the door and they will notify the management to handle the request.

Hearing Impaired Services/Infrared Listening System:

The Opera House is equipped with an infrared listening system for the hearing impaired. Headsets are available for this system at the coat check free of charge. These headsets amplify (to the desired level) the sounds coming from the stage. Note: Seats for hearing impaired patrons for which the infrared system may be inadequate, or for patrons wishing to lip-read the performance are available by contacting the Box Office directly by calling (617) 880-2419.

Visually impaired patrons may purchase tickets within the first rows of the orchestra section. To find out more information, please call the special needs line at (617) 880-2419.

ASL Performances:

The Opera House presents ASL interpreted performances occasionally throughout the season. To be placed on the mailing list for these performances please call the TTY number at (617) 426-3444.

Buying Special Needs Seats:

In Person: Come in person to The Opera House Box Office Monday-Saturday 10am-6pm.
Phone: Tickets for patrons with special needs can be arranged by phone by calling (617) 426-9366 and dialing extension 419. Please leave a detailed message including a day and evening phone number and specific information regarding what kind of special seating need you have. Tickets are also available by calling Ticketmaster and all service charges will apply to orders.

Mail Order:
The Opera House Box Office 539
Washington Street
Boston, MA 02111
Attn: Name of Production, Special Needs Seating.

All mail orders must include: name of production, full payment by check or money order payable to The Opera House. Include a day and evening telephone number, performance date and time, specify special need.

Kid Policies/Family Zone Info

Children under the age of five are not allowed in The Opera House. (Exceptions are made for certain family shows, concert offerings, etc..) Regardless of age, everyone must have a ticket. No 'babes in arms' will be allowed. Lap-sitting is not permitted.