Box Office Hours:
On a non-performance day Box Office hours are:
Monday through Friday 1-5pm.
Saturdays (only when there is an onsale): The box office will open at the time of the onsale (either 10AM or 12PM) and stay open for three hours.
Additional Information regarding purchasing tickets at the Box Office:
There is no advantage to arriving more than ONE HOUR before a show first goes on sale. Line numbers will be distributed one hour before a show goes on sale. Once everyone gets a number we will choose the starting number and then we will put the line in order.
These numbers DO NOT guarantee you tickets to the show, only a place in line..
Forms of Acceptable Payment:
Method of Payment:
MasterCard, Visa, Cash, American Express, Discover
Cash - American Currency Only
Credit Card - must be accompanied with photo ID (license or passport)
Tickets can also be purchased at Ticketmaster by calling (617) 228-6000 or (617) or (508) 931-2000, and at all Ticketmaster outlets.
Box Office Service Charge:
There is a $5.00 convenience fee per ticket at the Box Office, unless otherwise noted.
Group Tickets:
Group tickets may be purchased in larger quantities only after the event has been on sale for two weeks. There are no discounts.
Will-Call Tickets:
Will-Call opens at 4pm. You must have your credit card, confirmation number and a form of photo ID to pick up your tickets.
Address and Phone number:
We are located at 885 South Main Street Mansfield, MA 02048. Our phone number is (508) 339-2331.
Alcohol Policy:
To purchase alcoholic beverages, a patron must present a valid MA driver's license, MA liquor ID, passport or military ID, which indicates the patron to be at least 21 years of age. (MA ID cards, duplicate licenses, expired licenses, damaged licenses and drivers licenses which do not have photos will not be accepted.)
Out of state licenses are acceptable only if the patron is at least 25 years of age. Patrons between the ages of 25-30 who provide an out-of-state drivers license will be required to produce a second form of identification (e.g., credit card)
Rhode Island patron's between 21 and 30 years of age must present valid, non-duplicated state issued drivers license and will be required to present a second form of identification (e.g., credit card).
Any patron in the possession of alcoholic beverages on premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated beverages.
Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest.
Any patron who passes alcohol to another patron who is unable to provide an acceptable form of identification as listed above may be subject to eviction.
We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron.
Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to limit service to one drink per patron.
We will not serve any patron whom we believe to be intoxicated.
Alcoholic beverages may not be taken into or removed from these premises. Any patron in the possession of alcoholic beverages not obtained on the premises will be subject to eviction.
Sportservices retains the right to refuse any ID, and to refuse/cease service to any patron at any time. Our policies are in place for your protection, as well as ours.
Animals:
No animals may be brought into the venue except officially designated animals that assist our guests with special needs.
ATM Machine:
There are 3 ATM machines located inside the Tweeter Center main gates. There are two located adjacent to each entrance to the Pavilion. There is also an ATM machine located beside the Guest Services Kiosk by the Main Gate.
Backpacks:
Backpacks are allowed in the gates unless otherwise specified.
Blankets:
Blankets are allowed in for most performances.
Box Office:
The box office will stay open until an hour after the performance begins on the evening of a show. For more information, please visit our box office page.
Capacity:
The Tweeter Center has a capacity of 19,900. Of that amount 14, 400 are reserved seats, 7,400 in the pavilion, 7,000 in the Open Air Seating, and 5,500 are on the lawn.
Cameras:
Unfortunately the issue of cameras is a little difficult. Some artists do allow them, so artists do not. However if cameras are allowed they must be disposable or small non-professional cameras. Think a simple ?point and shoot? camera. Cameras with zoom lens and video recorders are not allowed.
Cancelled Shows:
All shows are rain or shine.
Cell phones:
We ask that you use proper cell phone etiquette during a performance at the Tweeter Center. Please try to refrain from using your cell phone during a performance and if you must use it, please exit the seating area.
Children:
For most performances babies in arms, in other words children up to the age of 2, may enter free of charge. All other children must have a ticket.
Doors:
Doors open an hour before the schedule show time unless otherwise noted.
Food and Beverages:
We have a variety of food and beverages available on the concourse of the venue.
Lost and Found:
Lost and Found is located at the Guest Services booth. If you should lose something, please call our main phone line (508) 339-2331 and followed the prompts. You will be directed to leave a message for Lost and Found.
Lost Children and Parents:
Please go to our Guest Services Kiosk at the front gates. A Guest Services Representative will be able to assist you.
Parking:
There is a commuter rail between Boston and Mansfield. Please visit www.mbta.com, for schedule information. There is no public transportation between the Tweeter Center and the Mansfield Rail Station. Taxis are available. The distance is approximately 2 1/2 miles.
Prohibited Items:
-Cans
-Glass bottles
-Laser pointers
-Weapons
-Firearms
Parking:
There is a commuter rail between Boston and Mansfield. Please visit www.mbta.com, for schedule information. There is no public transportation between the Tweeter Center and the Mansfield Rail Station. Taxis are available. The distance is approximately 2 1/2 miles.
Public Transportation:
For all events at the Tweeter Center, only passenger vehicles are permitted to park in our lots. Box trucks, trailers, or other large commercial type vehicles are prohibited. Buses and recreational vehicles are allowed. Please know 'nothing in tow' is allowed. We do not allow tents to be put up in our parking lots.
Re-entry:
For safety purposes we do not allow re-entry at the Tweeter Center. Please plan accordingly. Exit and Re-entry are only allowed for emergency purposes and must be approved by a ticket taker manager BEFORE exiting the facility.
Refund Policy:
Performances at the Tweeter Center go on rain or shine.
Restrooms: Restrooms are located to the left of the front gate as well as close to the lawn on both sides of the venue.
Scalping:
Tickets are not replaceable and should be treated as cash. Refunds or reprints are not available. Tickets should always be purchased from an authorized ticket agent at a Ticketmaster outlet, the charge by phone number, on-line at cc.com, on-line at teapartyconcerts.com or NEXT ticketing. If tickets are purchased from anyone else, they could be counterfeit or stolen and therefore will not be honored.
'Scalping' is a slang term for the unauthorized sale of event tickets. This practice is not permitted on the grounds of the Tweeter Center. Anyone who is attempting to 'sell' tickets at any price (even if it's being sold below face value) will be asked to leave the premises.
PROTECT YOURSELF - Please only buy from an authorized Ticket agent.
List of Authorized Agents
Security:
For our guests safety we make sure the Tweeter Center is fully staffed with security personnel. If you have a security issue, please contact a member of security at any time.
Smoking:
Smoking in public areas is prohibited.
Strollers:
Strollers are allowed inside the venue.
Telephones:
The Tweeter Center has a payphone located on the inside of the front gate next to the inside box office window.
Umbrella:
Umbrellas are NOT allowed inside the venue.
Video Monitors:
We have recently installed four new LED monitors above the lawn.
VIP Premium:
For more information regarding our VIP Premium Seats Program please visit the VIP page.
Guest are welcome to bring:
- Disposable Cameras or Digital Camera (no removable lenses)
-Backrests that sit flat on the ground (without legs)
- Small bags or Backpacks (Detailed Inspection)
- Seat Cushions
- Snack or Picnic Food in (1) Clear, Plastic Gallon Size Bag, (1) per Person
- Bottled water (factory sealed - (1) per Person
**Items listed are subject to change or vary at time of show**
For your safety the following items are NOT allowed into the venue:
- NO Professional Cameras
- NO Chairs
- NO Umbrellas
- NO Video or Audio Recording Devices
- NO Laser Pointers
- NO Sharp or Dangerous Items (weapons, knives, spiked items, chains, fireworks & mace) * If these items are in your possession when attempting to enter the gate, you will be asked to check in the prohibited item at Guest Services. You will be able to retrieve your yours upon leaving the venue after the completion of the show.**
Thanks you for taking the time to become familiar with our policies.
Enjoy the show!!
