General Information
Do you have disabled washrooms?
Unisex or family service washrooms are located on Level 100 at sections 103 and 109 and on Level 300 at section 319. All other washrooms have wheelchair accessible stalls.
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Where can I go to smoke while attending an event at General Motors Place?
We are a non-smoking facility in accordance with the Vancouver City Health By-law.
Areas for smoking during events are outside of Gates 2, 3, 7and 8.
Effective September 15, 2008 the outside designated smoking areas will no longer be in effect. Once a guest enters General Motors Place, they will not be granted in and out privileges at any gate.
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Is there a place to feed my baby?
Family service washrooms are located on Level 100 at sections 103 & 109 and Level 300 at section 319. These rooms are equipped with baby change tables and chairs.
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Do you have bank cash machines inside the building?
We have seven (7) ATM bank machines located at sections 101, 104 and 114 on the Plaza leve and sections 306, 310 and 316 on the Balcony level. An ATM is also located outside the Brew House Grill restaurant.
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Do you have tours of General Motors Place?
Yes, public tours are available on Wednesdays and Fridays or by special appointment. For further information call 604.899.7440 or check 'tours' on our website.
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Do you have TTY (Teletype) phones for the deaf?
Yes, we have two (2) phone locations at sections 112 on the Plaza level and section 312 on the Balcony level.
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I missed the 50/50 number, what is it?
Please call 604.899.7850 for the 50/50 Hotline or check the Canucks.com website.
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Do you have any booster chairs for my child?
Yes, we have booster chairs at Guest Services Centres at sections 114 & 310. They are available on a first come, first serve basis. Guests will be asked to leave their Driver's license or credit card number as a deposit.
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Where can I store my stroller or wheelchair?
It can be stored at the Guest Services Centres located at sections 104 (hockey only), 114, 310.
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Who do I call if I have lost or found an item at General Motors Place?
Call 604.899.7803 for lost and found items during regular business hours.
If you find an item during an event, please take it to one of the Guest Service Centres located at section 114 or 310.
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How can I purchase underground parking at General Motors Place for events?
For Hockey: suite holders and club seat holders have prepaid season passes for the underground parking lot.
For Concerts: Guests may prepay for parking when they purchase tickets for an event through Ticketmaster. Parking underground on the day of the event is available on a first come, first serve basis.
For Disabled Guests: Guests should call the Guests wtih Disabilities Hotline at 604.899.7445 to reserve an underground disabled parking stall. Stalls are limited and are sold on a first come, first serve basis.
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How can I put a birthday or anniversary message on the Video board and how much does it cost?
Special messaging on the videoboard is $20.
Includes birthdays, anniversaries, etc. Marriage proposals are NOT allowed at games. For further information please call 604.899.7888.
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In case of emergency what number should I call?
Guests should register their seat location at the Guest Services Centres. If there is an emergency call 604.899.7400 (event reception) and a message will be forwarded to you.
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Are we allowed to bring our cameras into the building?
Cameras and photography are generally restricted for most events.
Please contact our Guest Services Hotline at 604.899.7440 to enquire about the camera policy for a specific event.
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What time do the doors open for the hockey game or any other event?
Doors typically open one hour before the start of the event. (For example: if hockey starts at 7:00 PM, the doors will open at 6:00 PM). Please contact us at 604.899.7400 to confirm door opening times for a specific event.
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How can I rent the building for an event?
Call our event sales representative at 604.899.7471 Click for details.
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How can I rent a suite for my company?
Call 604.899.7423.
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How can I rent the ice?
Call 604.899.7437 or click to learn more.
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