General Rules
No cameras or video
No outside food or beverage
No bottles or cans
No weapons or firearms
No illegal substances
No laser pointers, beach balls, frisbees etc.
Smoking NOT allowed inside the arena.
There are designated smoking areas outside the building
Parking
Parking is located on site and the charges are:
Blue Parking : $15.00-$20.00
Green Parking : $10.00
Platinum Parking : $15-$20
Orange Lot (G-Lot) : $20.00-$25.00 (when available).
Parking passes may be purchased in advance at the box office or at all TicketMaster outlets, charge by phone or on-line.
Public Transportation:
DART
Kid Policies/Family Zone Info
Most events (some family shows may be excluded) children 2 yrs and over are required to have a ticket.
Lost Child Program - Children receive informational wristbands that help locate parents in case they get separated from one another.
Family Restrooms - 20 Family Restrooms, all accessible
Stroller Check-In - At Guest Services, located on the terrace and plaza levels, our staff will gladly check your stroller until the event is over.
Alcohol Beverage Policy
No alcohol may be brought into American Airlines Center. Alcholic beverages may be purchased inside the arena. All persons must be age 21 or older and provide legal indetification to purchase alcoholic beverages. Alcohol purchases are limited to two (2) beverages per buyer for most events. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of American Airlines Center management.
Cameras, Video Cameras, Audio Recorders
Professional cameras are prohibited at all events in American Airlines Center unless accompanied by appropriate media credentials. Cameras without a flash may be allowed for some events. Cameras with lenses that are 4 or more inches in lenght are not allowed. Video cameras and audio recorders are prohibited in American Airlines Center unless specifically approved. Please check in advance by calling 214-665-4299.
Drop-off/Pick-Up Areas
American Airlines Center offers a drop-off and pick-up area on the West side at Valor Place. Limousines, buses and cars will be allowed to drop-off and pick-up in this area, but no vehicles will be permitted to park there.
Assistance/Disability/Special Needs
Escorts - American Airlines can provide escorts to parking areas for guests with special needs. This service is free and can be requested through Guest Relations. The minimize your wait, we suggest that you make arrangements for this service prior to attending the event. You may contact Guest Relations at 214-665-4210.
Sign Interpreters - American Airlines Center can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 30 days prior to the event and be approved by the performer. For details, please call the American Airlines Center Box Office at 214-665-4797 or the American Airlines Center Administration Offices at 214-665-4299.
Wheelchairs - Wheelchair escorts are provided through Guest Relations. Please any any American Airlines Center Team Member for assistance. To arrange services in advance please call 214-665-4210.
Service Animals - Service animals are welcome inside the building and must remain on a leash or in a harness at all times. If you intend to bring a service animal to the building, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you. An animal relief area is provided in Lot F.
Lost and Found
Our lost and found department is open 24 hours a day and can be reached at 214-665-4825. American Airlines Center is not responsible for lost items. Items that are found are held for 30 days.
Smoking Policy
In compliance with local and state laws, American Airlines center is a smoke-free facility. Guests are prohibited from smoking in public areas of the Center. Smoking exits are located on every entrance/exit of the American Airlines Center and on the Platinum balconies.
2201 Stemmons Frwy
Dallas, TX 75207
214-748-1200
2222 Stemmons Freeway
Dallas, TX 75207
214-631-2222
300 Reunion Blvd.
Dallas, TX 75207
214-651-1234
2914 Harry Hines Blvd.
Dallas, TX 75201
214-965-9990
1055 Regal Row
Dallas, TX 75247
214-764-0239
2747 N. Stemmons Frwy.
Dallas, TX 75207
214-819-9700
Sheraton Suites Market Center
2101 Stemmons Freeway
Dallas, TX 75207
214-747-3000
400 North Olive Street
Dallas, TX 75201
800-444-2326
214-922-8000
2334 N. International Parkway
DFW Airport, TX 75261
972-453-1234
Marriott's Springhill Suites
Downtown Dallas West End
1907 N. Lamar St.
Dallas, TX 75202
214-999-0500
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10650 N. Central Expressway
Dallas, TX 75231
214-373-6000
1-888-477-STAY (7829)
2727 Stemmons Freeway
Dallas, TX 75207
214-630-5332
1015 Elm Street
Dallas, TX 75202
214-742-5678
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7050 Stemmons Freeway
Dallas, TX 75247
214-630-8500 (reservations)
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Dallas, TX 75202
1-877-396-0334 (reservations)
214-761-9090 (hotel line)
214-761-0740 (fax)
1955 Market Center Blvd.
Dallas, TX 75207
214-747-9551 (reservations)
1-800-997-9551 (toll free reservations)
214-747-0600 (fax)
214.222.3687
